Freelancer profile translated to English.
Back to original languageAbout Mélissa
You spend a lot of time on customer relations.
Yet, this is not where you bring your zone of genius, but this recurring task remains essential for:
- running your business
- delivering a quality customer experience
I suggest you start today by considering delegating your customer relations and, more specifically, your customer journey.
🧭 What are we talking about with the customer journey?
All the steps your customer will go through from the moment they express interest in a potential collaboration until the end of the service.
🧭 Step 1: Clearly identify your customer journey
This step is essential to put in writing what you do when you interact with your prospects/clients.
(You often have a mental image, with more or less clear processes...)
This will then facilitate the implementation of delegation and help you know exactly which tasks you want to delegate/optimize/simplify/structure.
🧭 Step 2: Identify all the levers around the customer journey
Here, we will analyze your ecosystem together to attract/interact/retain your clients.
Here's an overview of the tasks you can then delegate:
- Setting up and managing the newsletter
- Content writing (emails, social media posts, blog articles)
- Creating a sales funnel, optimizing the content of certain pages...
The goal is to create a coherent universe that supports your objectives, not isolated actions.
🧭 Step 3: Monthly delegation
You choose the degree of delegation: you want to delegate part, all of the task or project...
It remains in your hands, you remain the captain of your ship.
And above all, delegation is scalable, to always meet your reality.
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Contact me to discuss your situation!
French
Native or bilingual
Can work on-site
Bernay (up to 20km)
Experience
- Mélissa Mélin EIOBM & Virtual AssistantApril 2025 - Today (1 year and 2 months)Bernay, FranceDaily support for service provider entrepreneurs.Entrepreneurs currently supported: SEO Web Writers, graphic designers, and Social Media Managers.🧭 Monthly tasks:➡ Newsletter management & implementation➡ Social media post creation➡ Creation of communication materials on Canva➡ Customer Service Management➡ Onboarding & Offboarding Management➡ Automation and process creation🧭 Occasional tasks / projects:➡ Launching a lead magnet or digital product:creation of the material (content and format),creation of the landing page, email sequencecreation of a sales funnel➡ Customer journey construction:Audit for each offerCreation of content for each stage (emails, messages, follow-ups, tutorials...)Implementation in a CRM or customer journey management tool+ Regular follow-up to allow them to track task progress:➡ Report by email/WhatsApp 1x/week➡ Monthly review meeting📌 Tools used daily:CanvaMailerLite, System IOWordPressGoogle Drive, Sheet, Doc...ShopifyStripeMakeNotionAI
- Fouré LagadecAdministrative Assistant / Human ResourcesHUMAN RESOURCESFebruary 2025 - September 2025 (7 months)Grenoble, FranceAdministrative management of payroll and HR elements within a chemical industry, part-time.**My Missions**➡ Invoice and quote management➡ Administrative data entry for payroll➡ Supplier/client relations➡ Mail management**My Skills**➡ Use of SAP software➡ Organization, rigor, and efficiency➡ Multitasking, concentration➡ Professional email writing
- Le Tissu SocialIndependent Textile CreatorARTS AND CRAFTSNovember 2019 - Today (6 years and 7 months)Grenoble, FranceOver the last 5 beautiful years, I have developed my business of reusable textile creations to simplify everyday life in the kitchen using coated cotton, a resistant and waterproof material.**My Missions**➡ Administrative management of a micro-enterprise➡ Invoice/quote creation➡ Content creation (Social Media, blog articles, SEO Web content)➡ Digital communication strategy (Editorial Calendar..)➡ Creation of communication materials (brochures, posters, user guides...)➡ Creation and maintenance of an e-commerce website on WordPress and WooCommerce**My Skills**➡ Organization techniques, Time blocking / Pomodoro➡ Prioritization based on objectives➡ Business strategy➡ Creativity
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Education
- Professional Bachelor's Degree in HR Management: Training, Skills, and EmploymentUGA2018Réalisée en alternance dans une industrie de la métallurgie de 350 salariés. Mes apprentissages: - Rédaction de mails professionnels - Technique d'organisation et d'optimisation du temps de travail - Rédaction de compte rendu de réunion - Saisie des éléments variables de la paie - Création de support de communication interne
Certifications
- E-commerceLivementor2024