Description

E-commerce Specialist | Customer Service Professional | Virtual Assistant

I help businesses manage and grow their online operations through efficient e-commerce support, marketplace management, and customer service.

I have hands-on experience working with Amazon, Shopee, Magazine Luiza, Americanas, and Leroy Merlin, managing product listings, catalog updates, customer inquiries, refunds, returns, and day-to-day marketplace operations.

My expertise includes product research, data entry, administrative support, content creation, customer communication, and process organization. I am detail-oriented, reliable, and committed to delivering high-quality work on time.

I speak Portuguese (native), Spanish, English, and have basic knowledge of French, allowing me to communicate with clients from different markets.

If you are looking for a professional who can support your e-commerce business, improve customer satisfaction, and help keep operations running smoothly, I would be happy to work with you.

Industry field of expertise

Languages

Portuguese
Native or bilingual
Spanish
Conversational
English
Conversational
French
Basic

Workplace preferences

Remote only

Primarily works remotely

SHIP2U Comércio de Artigos de Decoração, Eletrônicos e Souvenirs LTDA
E-commerce Operations & Customer Support Specialist
January 2021 - January 2025 (4 years)
• • Managed product listings, catalog optimization, and marketplace operations across multiple e-commerce platforms.

• • Worked with Amazon, Shopee, Magazine Luiza, Americanas, and Leroy Merlin.
• • Created product descriptions, creatives, and promotional content.
• • Provided customer support via chat, email, and post-sale communication.
• • Handled refunds, returns, exchanges, and customer satisfaction processes.
• • Monitored orders, logistics workflows, and marketplace compliance requirements.
• • Conducted product research and competitor analysis.
• • Supported business growth through marketplace optimization and operational improvements.
Marketplace E-commerce customer service virtual assistant administrative support
Machado & Bezerra Law Firm
Partner Lawyer
July 2018 - September 2019 (1 year and 2 months)
• • Provided legal and administrative support to clients.
• • Drafted professional documents and reports.
• • Conducted research, case analysis, and client communication.
• • Participated in hearings and administrative proceedings.