Melissa L.

Hello,

I help companies (e-commerce, startups, applications) manage and optimize their Customer Care to provide a smooth, responsive, and high-quality customer experience.

Today, a good product is not enough: the quality of customer support has become a key lever for loyalty and brand image. This is where I come in.

With over 6 years of experience in customer service, I take charge of your support from A to Z while optimizing your processes to gain efficiency.

🎯 My goals:

• Reduce your response times

• Improve customer satisfaction

• Free up your time to focus on growth

💼 My missions:

• Complete customer support management (emails, chat, social media)

• After-sales service: handling simple requests, returns, refunds, customer disputes, etc.

• Order tracking & proactive customer relations

• Optimization of responses and FAQ

• Support structuring (processes, organization)

🛠️ Tools:

Zendesk, Shopify, Stripe, Paypal, ForestAdmin

Accustomed to high volumes (+100 tickets/day), I maintain a human, responsive, and solution-oriented approach.

Reliable and responsive, I adapt to your tools, your processes, and your brand tone to quickly integrate into your team.

Available for one-off or long-term collaborations.

Looking forward to discussing with you! 🤗