Freelancer profile translated to English.

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Description

Hello, my name is Mélissa and I am a remote Customer Support & After-Sales Service Assistant.

I assist companies in managing their messages, emails, customer requests, and product returns.

I have solid experience in:

• customer support & after-sales service management

• responding to emails

• handling complaints

• customer relations (written + phone)

• social media & private message management

• organization and file tracking

I have worked in environments where reactivity, gentleness, and clarity of communication are essential.

My goal: to relieve your mental load by taking charge of your customer relations with professionalism and kindness.

I can help you to:

• improve customer satisfaction

• respond quickly and accurately

• classify and prioritize requests

• create standard responses

• manage your after-sales service from A to Z

• represent your brand with seriousness and empathy

I am available immediately and 100% remote.

Feel free to contact me, I respond quickly and adapt to your needs.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Samsonite
Customer Support Assistant / After-Sales Service
RETAIL (LARGE RETAILERS)
October 2022 - November 2025 (3 years and 1 month)
Paris, France
Complete management of the after-sales service: responding to customers by email and phone, handling disputes, organizing returns and exchanges, tracking orders, resolving delivery issues, managing urgent requests.
Clear, professional, and reassuring communication.
Updating the internal FAQ and improving after-sales service processes.
customer service Complaint management Product diagnostics Problem solving customer relations
Closers
Closer / Setter
November 2024 - September 2025 (10 months)
Paris, France
Handling incoming and outgoing calls, qualifying needs, guiding prospects, active listening, and empathetic communication.
Strong experience in customer relations, objection handling, personalized follow-up, and file organization.
100% remote work with complete autonomy.
customer service Complaint management Problem solving Active listening Organization and priority management
SPORT2000
Community Manager
ENTERTAINMENT AND LEISURE
August 2022 - November 2022 (3 months)
Paris, France
Management and animation of social networks: responding to private messages, moderating comments, content creation, managing customer requests via Instagram and Facebook.
Developing brand image, improving digital communication, and daily interaction with the community.
Customer message management Moderation and interaction Digital communication Content creation community management