Freelancer profile translated to English.

Description

Customer relations professional with experience in consulting and sales, I support companies in managing their customer service and sales tasks.

I help freelancers and small businesses improve their daily customer relations: email management, appointment scheduling, request follow-up, customer follow-ups, and administrative support.

Serious, organized, and attentive, I quickly adapt to the needs of each company to ensure a smooth and quality service.

Available to supplement my main activity for remote or occasional missions.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Can work on-site

Valognes (up to 50km)

Vap'in smoke
Sales Advisor
RETAIL (LARGE RETAILERS)
April 2024 - Today (2 years and 2 months)
● Greeting, advising, and personalized customer support
● Needs analysis and recommendation of suitable products
● Customer relationship management
● Sales management and customer loyalty
● Complaint and after-sales service management
● Order tracking and receipt
● Achievement of commercial objectives
Ibis
Receptionist
HOSPITALITY
February 2022 - April 2024 (2 years and 2 months)
Cherbourg, France
● In-person and phone reception of clients
● Responding to emails and client requests
● Simple administrative support
● Client guidance and support
Interpersonal Skills Clear and Effective Communication Organization and Rigor Phone Etiquette