Freelancer profile translated to English.
Back to original languageAbout Mélissa
Are you a leader of a VSE/SME and feel that communication within your teams is hindering your performance?
Recurring tensions, loss of motivation, turnover, meetings that go in circles...
These signs often indicate a fundamental problem: unexpressed human needs and a lack of meaning in daily work.
At Peakissa, I help SMEs transform their internal communication.
My approach is based on two powerful tools:
- Nonviolent Communication (NVC), to create authentic dialogue and defuse conflicts,
- Logotherapy, to help your employees find meaning and engagement in their work.
I work with leaders, managers, and teams to:
→ Reduce conflicts and improve internal climate
→ Strengthen cohesion and cooperation between teams
→ Support periods of change (growth, restructuring, tensions)
→ Train your managers in benevolent and effective communication
→ Prevent psychosocial risks and burnout
My interventions are concrete, tailor-made, and adapted to the reality of SMEs: no abstract theory, but immediately applicable tools.
Do you want your teams to work better together? Let's talk.
French
Native or bilingual
Can work on-site
Bordeaux (up to 50km)
Experience
- PEAKiSSAFounder - CoachHUMAN RESOURCESMarch 2026 - Today (5 months)Bordeaux, FranceCreation and launch of my QVCT facilitation business for SMEs in the Bordeaux region.Design and facilitation of tailor-made workshops on team cohesion, nonviolent communication, and stress management, with an original approach combining improvisation theater and coaching tools.
- R&J EMPIRE - MCSCustomer Success ManagerJanuary 2022 - Today (4 years and 7 months)Bordeaux, France• Right-hand person to the manager for over three years, I manage the end-to-end customer experience for our clients.• Trained as a coach, I also support clients in their progress and engagement.• I organize events, manage follow-up processes, and supervise a team of 12 coaches for high-quality remote customer support.
- SAMSIC EMPLOIBranch ManagerJanuary 2019 - January 2021 (2 years)Bordeaux, France• My career change began in recruitment for two years, where I contributed to the development of an agency specializing in construction by recruiting the ideal candidate for clients to meet demand.• I then had the opportunity to develop my own temporary employment agency, also in the construction sector, where I created the entire business: from prospecting to providing and daily monitoring of employees.
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Education
- Change Support through the Dialogue Coach coaching approach2025Accompagnement au changement par la démarche coaching Dialogue Coach
- Chief Happiness Officer / Well-being at Work Facilitator QVCTJulie Artis2022Chef Happiness Officer / Facilitateur bien-être au travail QVCT