Freelancer profile translated to English.
Back to original languageAbout Mélissa
I lead MB CONSULTING, an operational structuring and transformation firm dedicated to SME leaders who want to regain clarity, control, and stability in their business.
I step in when a company is growing, but its organization can no longer keep up.
When everything falls back on the leader.
When decisions are unclear.
When teams move forward without a common framework.
When responsibilities are poorly distributed.
When growth starts creating more mental burden than freedom.
My role: to bring structure back where the company still operates too much on energy, urgency, or the leader's intuition.
I support SMEs in clarifying their vision, building their target organization, implementing OKRs, defining roles and responsibilities, improving management rituals, structuring key processes, and enhancing team autonomy.
My approach is strategic, operational, and deeply human.
I don't come to "do it for" the leader.
I come to help them reclaim their true role: that of strategist, decision-maker, and captain of their company.
Areas of intervention:
• Business Structuring
• Operational Transformation
• Outsourced Operational Management / Outsourced COO
• Governance and Management
• Internal Organization
• Management and Leadership
• OKRs, Objectives, and Action Plans
• Clarification of Roles and Responsibilities
• Internal Processes
• Recruitment, Skill Development, and Team Autonomy
• Support for SME Leaders
I primarily work with growing SMEs, typically between 10 and 300 employees, that have moved beyond the artisanal stage but do not yet have a robust internal structure to absorb their ambition.
French
Native or bilingual
Can work on-site
La Chaux-de-Fonds (up to 50km)
Experience
- MB ConsultingFounder & CEOCONSULTING AND AUDITSJanuary 2024 - Today (2 years and 7 months)Neuchatel, SwitzerlandFounder and CEO of MB Consulting, a consulting firm specializing in the development, structuring, and transformation of growing SMEs.Overall management of the firm: positioning, sales strategy, offer design, client acquisition, partnerships, client relations, consulting mission management, and development of the support methodology.Supporting SME leaders on all their growth, structuring, and performance challenges: vision, positioning, strategy, offers, internal organization, governance, management, oversight, processes, operational priorities, and scaling.Conducting strategic and organizational diagnostics to identify growth blockages, internal bottlenecks, leader dependencies, areas of misalignment, and priority development levers.Designing and deploying customized transformation plans integrating vision clarification, priority structuring, OKR definition, team organization, clarification of roles and responsibilities, process improvement, implementation of management rituals, and execution monitoring.Developing a comprehensive consulting approach, at the intersection of strategy, business development, organization, leadership, and sustainable performance.
- Entrepreneurs.comHead of CoachesCONSULTING AND AUDITSJuly 2025 - May 2026 (10 months)Dubaï, United Arab Emirates
Coaching Department Management
- Supervision of a team of +40 coaches organized by programs and client levels
- Monitoring delivery capacity and resource planning
- Coordination with Coach Team Leaders
Client Portfolio Allocation & Management
- Allocation of new clients based on business and human challenges
- Reallocation in case of coach departure or mismatch
- Management of sensitive or at-risk client situations
Coach Recruitment & Onboarding
- Identification of recruitment needs
- Selection, interviews, and profile validation
- Design and management of the onboarding and training program
#Quality & Performance Monitoring- Analysis of client feedback
- Evaluation of coaching quality
- Improvement plans and decisions on coach retention/departure
Client Experience Management
- Handling client escalations and complaints
- Coach/client mediation
- Guaranteeing transformation and satisfaction levels
Coaching Process Structuring
- Creation and optimization of coaching pathways
- Standardization of methods, tools, and reporting
- Continuous improvement of the delivery experience
Transversal Management
- Coordination with Sales, CSM, Product, and Management
- Alignment of sales promises with actual delivery
- Contribution to strategic delivery and platform projects
Data Reporting & Management
- Monitoring KPIs: active/inactive clients, capacity, allocations, risks
- Production of strategic reports for management
- Entrepreneurs.comScaling CoachCONSULTING AND AUDITSSeptember 2024 - Today (1 year and 11 months)Dubaï, United Arab Emirates
Strategic Support for Leaders
- Coaching leaders and entrepreneurs in growth phases
- Structuring vision, positioning, and strategic priorities
- Assistance with decision-making and business arbitration
- Structuring & Scaling
- Optimization of business models
- Structuring offers and value propositions
- Implementation of growth and scaling strategies
Leadership & Internal Organization
- Development of leadership posture
- Structuring teams and key roles
- Clarification of responsibilities and governance
Performance & Management
- Definition of OKRs and performance indicators
- Monitoring business KPIs
- Implementation of management and reporting rituals
Customer Experience & Delivery
- Optimization of customer journeys
- Improvement of satisfaction and retention
- Alignment of marketing promise with lived experience
Mindset & Growth Blockages
- Identification of leader-related obstacles
- Work on posture, responsibility, and long-term vision
- Support during personal transformation phases related to scaling
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Education
- Certificate, NeuroscienceInstitute Neolys2024Certificat, Neuroscience
- Federal Diploma of Advanced Studies in Human Resources Management and ServicesHRSE2021Brevet fédéral de spécialiste RH, Gestion des ressources humaines et services