Freelancer profile translated to English.

Description

🔹 Independent secretary with over 15 years of experience in sectors such as transport, construction, control offices, and heating/air conditioning, I now support artisans, VSEs, and self-employed individuals in managing their administrative tasks.

🔸 I offer flexible and tailor-made services, remotely or occasionally on-site:

✅ Data entry for documents, letters, reports

✅ Quotes, invoices, customer reminders

✅ Schedule management, email management, organization

✅ Digital filing, document management

🎯 What sets me apart?

• Great versatility thanks to my varied background

• A rigorous and reliable approach

• Attentive listening to adapt to the specific needs of each client

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Metz (up to 50km)

IDEX ENERGIES
Agency Assistant
May 2024 - March 2025 (10 months)
Ennery, France
• Reception of visitors: information, guidance, and advice.
• Invoice tracking, dashboard updates, telephone follow-ups to obtain payments and missing documents.
• Creation of physical files, filing, and archiving of supporting documents.
• Welcoming clients, partners, or suppliers visiting the agency.
• Rigorous follow-up of administrative files, particularly contract and invoice management.
• Management of the telephone switchboard and reception, providing information and directing callers.
BUREAU VERITAS
Customer Relations Manager
January 2021 - May 2024 (3 years and 4 months)
Ennery, France
• Handling incoming and outgoing calls to respond to customer requests and resolve issues.
• Administrative management and follow-up of customer files.
• Scheduling 11 technicians.
BLUE HABITAT
Administrative Assistant
July 2018 - December 2020 (2 years and 5 months)
Metz, France
• Assistance to site managers (Subcontractor contracts, administrative document tracking…)
• Customer complaint tracking
• Implementation of dashboards (weather, calculation of delay penalties)
• Customer follow-up (from their reservation contract to the delivery of their property)
• Tracking payment of calls for funds
• Customer invoicing
• Response to registered mail
• After-sales service (follow-up of defect rectification)
• Direct relations with notaries
• Implementation of newsletters for clients (via program)
• Sales support (tracking their prospects, invitations to trade shows…)