Freelancer profile translated to English.
Back to original languageAbout Mélissa
With a background in literature and over 5 years of experience in technical support, assistant project management, and IT project management roles in diverse operational environments, I have been advising and supporting companies in their digital strategy at all stages as a freelancer since 2019.
Specifically in the areas of:
- Project management: document management, CRM, data migration, ...
- Crisis management (firefighting organization, remediation actions, assessments, ...)
- Coordination
English
Conversational
French
Native or bilingual
Can work on-site
Angers (up to 50km), Nantes (up to 50km)
Experience
- Irp AutoMOA Consultant, DMS & Document Output Management Project ManagerBANKING AND INSURANCEJune 2022 - June 2023 (1 year)Angoulême, FranceDigital Transformation Program of the IS (following GIE exit):- Resumed management of DMS & Document Output Management activities (see previous experience), in tandem with the PMO, with a focus on optimizing resources, deadlines, and costs:
- Collaborative assessment of projects: organization, planning, and workload allocation based on program milestones
- Elimination of non-value-added tasks, prioritization of actions to be taken
- Immediate attention to problems and rapid resolution, implementation and management of backlogs
- Management of the dedicated MOA team- Handling of inter-application dependencies related to DMS and document output management, coordination of work with other MOA teams (CRM, Extranet, etc.) and technical teams (flow platform, infrastructure, etc.)- Interface for 5 external IT service providers (commercial relations, contract monitoring, acceptance report validation, invoice tracking, etc.)- End-to-end functional acceptance monitoring- Monitoring of remediation meetings for problem resolution- Preparation of dry runs and final cutover - Irp AutoMOA Consultant, DMS & Document Output ManagementBANKING AND INSURANCEDecember 2021 - June 2022 (7 months)Angoulême, FranceDigital Transformation Program of the IS (following GIE exit):- Integration of the DMS tool Alfresco (AWS):
- Production of the list of metadata associated with documents, classification plan
- Monitoring of functional and technical specifications
- Development of the new corporate document repository
- Document migration:- Analysis of all existing documents (volume, quality, etc.)
- Production of transformation rules, mapping table of incoming references
- Implementation of transfer methods and planning
- Production of management letters (BDOC Design):- Review of associated metadata, naming rules
- Email routing (Amazon SES):- Participation in the development of the technical/functional solution
- Paper mail routing (DataOne)- Participation in the tender: production of the RFP, responses, submission of choices
- Mail/email acquisition (KOFAX KC to KTA):- Gathering document requirements, cleaning (factorization) of the existing repository
- Definition, description, and integration of documents
- Cross-functional:- Monitoring and coordination regarding the document repository, metadata
- Management of customer requests: lifecycle of incoming and re-incoming documents
- Handling of inter-application dependencies related to DMS and document output management, coordination of work with other MOA teams (CRM, Extranet, etc.) and technical teams (flow platform, infrastructure, etc.)
- Integration testing: coordination of development teams for flow testing, reporting
- Irp AutoMOA Consultant, CRM Salesforce Sales CloudBANKING AND INSURANCEJune 2021 - November 2021 (6 months)Angoulême, FranceSalesforce Sales Cloud Deployment:- Sales Cloud Functional Acceptance: development of acceptance test plans and datasets, support for key users in testing, anomaly qualification and reporting- BDOC / Yousign Functional Acceptance: same for the issuance of contractual document packages and electronic signature- Production of a functional assessment for batch 2 (evolutionary and corrective maintenance)- Analysis of the consistency of data imported with DataLoader- Participation in lessons learned, acceptance reports
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Education
- UX Design applied to Project ManagementIA Factory2020Auto-formation
- Trailblazers - Rank ExpeditionaryTrailhead2019Auto-formation 64 badges, 2 super-badges, 11 parcours