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Mélissa Bensafidine RivalièreMB

Mélissa Bensafidine Rivalière

Administrative & Digital Assistant

€320/day
Brie-Comte-Robert, FR
3-7 years
Administrative Management
Customer Support
Organization and Priority Management
Collaborative Tools
Digital Content Creation & Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Mélissa

Administrative & digital assistant with over 5 years of experience in managing institutional files (URSSAF, CNAV), executive assistance, and customer support.

I support entrepreneurs, freelancers, and small businesses in organizing, structuring administratively, and optimizing their daily management.

✓ Email management and follow-ups
✓ Administrative organization and structuring
✓ Customer support (email, phone)
✓ Collaborative tools: Google Workspace, Notion, Drive
✓ Content creation and planning
✓ Support for setting up showcase websites

Rigorous, autonomous, and customer-satisfaction oriented, I quickly integrate into your organization to save you time, clarity, and peace of mind.

Mainly available remotely. Occasional travel possible around Brie-Comte-Robert.
Health and Wellness
Retail (Small Business)
Education Companies
Consulting and Audits
Public Sector

  • French

    Native or bilingual

Can work on-site
Brie-Comte-Robert (up to 15km)

Experience

  • ÉLENCIA DIGITALE
    DIGITAL ASSISTANT
    January 2026 - Today (5 months)
    Support for entrepreneurs and small businesses in optimizing their administrative and digital organization.

    - Management of client requests: emails, follow-ups, reminders

    - Digital administrative organization and structuring

    - Implementation and management of collaborative tools (Gmail, Google Drive, Notion, Office Suite)

    - Creation and organization of workspaces

    - Management and planning of content for social networks

    - Support for the creation and structuring of showcase websites
    Customer Support Organization Administrative Management Digital Content Creation & Management Email Management
  • CNAV
    MANAGER
    October 2024 - December 2024 (2 months)
    Analysis and processing of retirement files. User relations (email, mail). Compliance with procedures and deadlines.
    Email Management Administrative Management Customer Relations Client File Management Adherence to Procedures
  • CONSEIL ACCESS
    EXECUTIVE ASSISTANT
    June 2024 - September 2024 (3 months)
    Management of daily schedules and administrative organization.
    File tracking for MDPH and financing (MaPrimeAdapt).
    Client relations (email, phone), coordination of exchanges, and strict adherence to procedures and deadlines.
    Email Management Administrative Management Adherence to Procedures Customer Relations Administrative File Tracking
Check out Mélissa's experience

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Education

  • Entrepreneurship & Digital
    LiveMentor
    2025
    Entrepreneuriat & Digital
  • CQP Social Security Consulting Manager
    URSSAF
    2024
    CQP Gestionnaire Conseil Sécurité Sociale
Check out Mélissa's education

Skill set

Email Management
Customer Relations

Categories