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Mélissa BaysMB

Mélissa Bays

AI Agent Agency

€700/day
Sion, CH
0-2 years
AI Agent
AI and Data Analysis
Speed and Efficiency
Cost Reduction
Productivity Improvement

Average response time: 1 hour

Freelancer profile translated to English.
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About Mélissa

I help hospitality professionals automate their customer service with dedicated AI agents for managing reservations, after-sales service, and customer inquiries 24/7.
My agency designs and deploys custom AI agents that are easy to use and perfectly adapted to the challenges of the hotel industry.
Result: several hours saved each week, a significant reduction in support costs, and a smoother, more responsive customer experience.
You save time, increase productivity, and improve customer satisfaction without burdening your teams.
Hotel industry

  • English

    Native or bilingual

  • French

    Native or bilingual

Can work on-site
Sion (up to 50km)

Experience

  • Bays Consulting
    Creation / Connection of AI Agents
    HOSPITALITY
    January 2026 - Today (5 months)
    Sion, Switzerland
    Specializing in the design and deployment of AI agents dedicated to the hospitality sector, to optimize customer experience and operations.
    AI Agent Productivity Improvement Cost Reduction Automation Customer Service
  • Rolex
    Versatile Receptionist
    LUXURY GOODS
    July 2023 - October 2025 (2 years and 3 months)
    Genève, Switzerland
    • Ensure excellent reception, inform and assist visitors on various Geneva sites
    • Manage requests related to services offered at reception, in collaboration with different departments within the company
    • Participate in various internal and external events in the field of reception and hospitality
    • Support activities related to the after-sales service reception
    • Management of the Intranet page, promotion of "Culture & Leisure" offers, prospecting for new partnerships, negotiation and after-sales service.
    Hospitality Customer Service Internal Communication In-person and Telephone Reception

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Education

  • Marketing and Communication
    CEFCO – Continuing Education Center of Romandy
    2024
    Marketing et Communication
  • Professional Maturity
    Aimée-Stitelmann Business School
    2017
    Maturité professionnelle
Check out Mélissa's education

Skill set

AI Automation
Customer Service
Hospitality
Digital Marketing

Categories

  • Other