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Mélissa A.MA

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Freelancer profile translated to English.
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About Mélissa

👋 Hello, I am Mélissa, a committed and passionate professional dedicated to supporting companies in their development.
With a Master's degree in Business Management and Strategy, I also have a solid background in sales and finance (BTS Management of Commercial Units, Bachelor's Degree in Banking, Finance, and Insurance). My career combines expertise in project management, business development, and customer relations, allowing me to thrive in dynamic environments.

💼 Professional Experience

I recently held the position of Commercial Development Manager at Cerfrance Alliance Centre, where I trained over 300 employees on a new commercial offering and a CRM system. My role involved managing strategic projects, collaborating with multidisciplinary teams (marketing, legal, social, payroll, consulting), and supporting VSEs/SMEs in their digital transition.

🔎 What I'm Looking For

I am currently actively seeking opportunities in customer relations, project management, or Customer Success. With experience in customer relations, CRM, project management, and strategic support, I am ready to take on new challenges starting January 2025.

✨ Why Me?

️ Experience in project management and customer relations with autonomy

️ Adaptability and analytical skills

️ Proficiency in CRM tools and digital environments

📩 Let's Connect! If my profile interests you, please do not hesitate to contact me to discuss potential collaborations.
  • French

    Native or bilingual

  • English

    Basic

  • Spanish

    Basic

Can work on-site
Paris (up to 50km)

Experience

  • Cerfrance Alliance Centre
    Project and Development Manager
    October 2022 - October 2024 (2 years)
    Verrières-le-Buisson, France
    Commercial Development Manager: Supporting project creators and business leaders in the Essonne (91) region.

    Commercial Project Management: Overseeing several projects in collaboration with various internal departments such as marketing, legal, social, payroll, and consulting.

    New Offering Development: Developing the new offering within Cerfrance Alliance Centre in Essonne.

    Internal Coordination: Close collaboration with various departments to ensure the coherence and synergy of commercial initiatives.

    Market Analysis: Studying the local market to identify growth opportunities and adapt commercial approaches accordingly.

    Training and Consulting: Providing advice to clients and training internal teams on new commercial offerings and initiatives.
  • Mutex Officiel
    Life Insurance Advisor/Manager
    September 2020 - October 2022 (2 years and 1 month)
    Châtillon, France
    Processing and follow-up of member files
    Handling of routine claims (benefits)
    Managing all routine events related to the contract's lifecycle
    Calculating and settling benefits
  • Mutex Officiel
    Provident Fund Advisor/Manager
    October 2019 - September 2020 (11 months)
    Châtillon, France
    I carried out the following tasks: Managing all routine events related to the contract's lifecycle. Handling routine claims (benefits, adjustments, contributions, debts...). Filing and digitizing documents. Qualifying and updating the member database. Processing mail related to my activity.

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Education

  • Master européen en management et stratégie d'entreprise
    Icademie Paris
    2024
    Master européen en management et stratégie d'entreprise
  • Licence Banque/Finance/Assurance
    IUT d'Evry Val d'Essonne
    2020
    Licence Banque/Finance/Assurance

Skill set

Categories