Freelancer profile translated to English.

Description

Passionate about project ownership and management, I have been evolving for several years at the intersection of business needs and technological solutions.

My background has allowed me to lead strategic projects while always staying connected to the technical aspect. I know how to translate complex issues into concrete functional solutions.

Dynamic and curious, I particularly enjoy teamwork to learn, exchange, and innovate together.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Caisse des dépôts, DSI
Business Analyst
BANKING AND INSURANCE
November 2025 - Today (9 months)
Paris, France
Project: Redesign of the online banking platform.

Missions:
Requirements gathering and scoping
- Facilitate and participate in business requirements gathering workshops
- Scoping and analysis of technical and functional aspects
- Participation in UX workshops for redesigning user journeys

Design
- Writing general and detailed functional specifications
- Writing User Stories
- Facilitating and participating in refinement workshops (backlog management)
- Monitoring inter-team functional dependencies

Acceptance
- Creation of test data
- Development of functional test cases and test scenarios
- Front-end and API test execution
- Detection and qualification of anomalies

Project management:
- Facilitating Agile ceremonies (Daily Meeting, Sprint Retrospective)
- Active participation in Agile ceremonies (Sprint Planning, Sprint Review, System Demo)
- Participation in synchronization workshops for individual and shared topics
- Participation in roadmap monitoring workshops
- Participation in User Community workshops

Functional domain:
- Digital banking
- Customer experience and journeys

Technological environments:
- Project tracking and ticketing: Jira
- Knowledge management: Confluence
- Other tools: DBeaver, Swagger, Figma
Agility Requirements gathering and formalization Figma mockup Functional specifications Business acceptance testing
Caisse des dépôts, DSI
Proxy Product Owner
BANKING AND INSURANCE
June 2022 - August 2025 (3 years and 2 months)
Paris, France
Project: Management of the personal space for the Banque des Territoires.

Missions:
Design and analysis:
• Analyze client/user/end-user requests
• Help the client/user/end-user formalize their expectations, understand them, and propose solutions
• Ensure that a "done" and functional product increment is delivered each sprint (potentially shippable to production)
• Participate in the design of value-added services prioritized and ordered by the Product Owner
• Refine product backlog items
• Participate in the proper integration of developments into the public institution's overall IT architecture

Incident management:
• Incident handling
• Support users in product evolution (communication on bug fixes, creation of tutorials, user manuals…)

Acceptance:
• Perform testing of developed solutions, particularly functional tests (with automation)
• Develop acceptance tests
• Execute and automate functional acceptance tests for developed features and assist the business during their own acceptance testing
Operational maintenance:
• Participate in maintaining implemented solutions and reducing technical debt if it arises

Knowledge capitalization:
• Contribute to product documentation

Methodology:
• Participate in Agile events (dailies, sprint reviews, retrospectives, ...)
• Active participation in the transformation of operating methods, particularly in
• Agile principles acculturation

Functional domain:
• Digital banking customer platform

Technological environments:
• Project tracking and ticketing: Jira
• Testing tool: Squash Gamera
• Knowledge management: Confluence
• Other tools: Figma, Loop, Klaxoon
Project management Jira/Confluence Design and writing Functional documentation Agile at scale
Crédit agricole technologie et service
Functional support analyst
BANKING AND INSURANCE
January 2022 - June 2022 (5 months)
Paris, France
Project:
Provide functional support for an operational CRM project for targeting management.

Activities:
Design and analysis:
• Manage regional bank access rights in an internal tool.
• Configuration in UNICA (projects, diagrams, schedules…).
• Generation of the UNICA contact reason lifecycle for various channels (NPC, NMB, Email, SMS, secure messaging, CCM, Notifications, Mail, Account statement messages, PUC).

Knowledge capitalization:
• Conceptualization and knowledge transfer

Acceptance:
• Perform tests on campaigns in non-production environments

Operational maintenance:
• User support.
• Incident tracking.
• Provide functional assistance for an internal tool enabling the implementation of multi-channel relationship programs.

Functional domain:
• Banking

Technological environments:
• Capitalization: Internal Sharepoint
• Ticketing: Jira
• Campaign planning tool: Crédit Agricole Technologies et Services internal tool
• Data query tool: Data Studio
Functional support Agile methodology Workshop facilitation Functional configuration

Check out Melissa's experience

Be the first to recommend Melissa

Help this freelancer shine by sharing your experience working together.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Signup to reveal

Master in Information Systems and Knowledge Management
Université Paris 1 Panthéon Sorbonne
2017
Master en Management des Systèmes d'Information et de connaissance
3rd year Bachelor's degree in MIAGE
Université paris Nanterre
2016
Licence 3

Check out Melissa's education

Business Analyst

Melissa Ait Si Amer

Business Analyst

About Melissa

Experience

Recommendations

These freelancer profiles also match your criteria

Education

Skill set

Categories