About Méliné
French
Native or bilingual
English
Conversational
Experience
- CHENIN N°20ManagerRESTAURANTS AND FOOD SERVICEJuly 2020 - Today (5 years and 11 months)Lyon, FranceCo-founder and manager of the wine bar Chenin n°20 since 2020, I created and developed an establishment specializing in natural and biodynamic wines with a unique concept of tailor-made charcuterie and cheese boards.I managed all stages of the entrepreneurial project: concept design, market research, business plan construction, financial forecasting, establishment opening, and daily operational management.My role also covers financial management (margins, selling prices, profitability), supplier relations, commercial strategy, communication, event organization, and customer experience.[ A rating of 4.9/5 on Google over 5 years shows the quality and daily focus on high-quality customer service]This practical experience allows me today to support project holders and freelancers in structuring their ideas, writing clear and realistic business plans, and bringing their activities to fruition, with a pragmatic and results-oriented approach.
- BetclicCustomer advisorENTERTAINMENT AND LEISUREMay 2019 - September 2019 (4 months)La Valette, Malta- Assistance to clients with financial, functional, and technical issues- Assist Risk, Fraud, and Finance departments with controls and Fraud processes- Provide personalized and effective customer support to ensure customer satisfaction and loyalty.- Participate in advertising campaigns and develop offers.
- Latitude51Communication manager and bartenderRESTAURANTS AND FOOD SERVICENovember 2017 - February 2019 (1 year and 3 months)Cork, Ireland• Discovery, selection, and promotion of natural and biodynamic wines from around the world.• Personalized advice to clients for a unique tasting experience.• Design, organization, and promotion of wine events: tasting courses, Speed Tasting, meetings with international winemakers.• Management and coordination of professional and private events: team building, birthdays, tailor-made parties.• Communication and marketing around events and the wine list to enhance the bar's visibility and customer loyalty.
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Education
- Event project managerISEFAC2017•Conception & scénarisation d’événements • Marketing & communication événementielle • Gestion de projets & coordination opérationnelle • Relation client & conduite de brief • Management de prestataires et logistique • Budgétisation & négociation • Stratégie de marque & stratégies de communication • Techniques commerciales & prospection • Production & gestion terrain le jour J • Outils & planification (rétroplanning, checklists, budgets…)
- Degree in Business and Corporate Administration (AES)Université Jean Moulin Lyon 32014Formation pluridisciplinaire en sciences économiques, gestion, droit et sciences sociales. > Economie > Gestion et management > Droit public & droit privé > Sociologie & sciences sociales >Méthodologie de projets et analyse organisationnelle