Freelancer profile translated to English.
Back to original languageAbout Mélina
An expert in organization and operational management, I assist companies in administrative management, team coordination, and client follow-up, with a clear objective: to save time, provide clarity, and boost performance.
As a sector manager in the service industry, I have managed high-value client portfolios, coordinated teams of over 100 employees across multiple sites, and ensured daily administrative, HR, and financial follow-up (schedules, invoicing, contracts, performance indicators, client relations).
My career has allowed me to develop a very hands-on approach, great rigor, and the ability to manage multiple priorities simultaneously, without ever neglecting service quality or human relationships.
🎯 What I can do for you:
• Administrative and back-office management
• Client file follow-up and coordination of stakeholders
• Organization and optimization of schedules
• Management of emails, appointments, and follow-ups
• HR follow-up: hours, absences, contracts, replacements
• Invoicing, credit notes, data control
• Smooth interface between clients, teams, and partners
Appreciated for my sense of responsibility, clear communication, and responsiveness, I quickly integrate into your work methods to become a reliable and autonomous operational support.
👉 Available for one-off or recurring missions.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Net Plus NantesSector ManagerPUBLIC SECTORJanuary 2025 - January 2026 (1 year)Nantes, France• Complete management of a €100,000 client portfolio, including profitability steering, budget optimization, and active search for productivity gains.• Management of over 100 employees, supervised by 3 team leaders, spread across multiple sites.• Development, monitoring, and adjustment of work schedules, according to operational needs and human constraints.• Recruitment responsibility: candidate selection. Declaration of new employees, signature and management of employment contracts.• HR administrative follow-up in close collaboration with payroll services: management of hours worked, absences, and replacements.• Client relations: organization of appointments, complaint management, customer loyalty, and adaptation of services.• Client invoicing, management of credit notes and commercial discounts if necessary. Regular quality checks to ensure compliance with contractual commitments.• Active participation in the continuous improvement of services, internal processes, and team performance.
- BMW MINIClient ManagerSeptember 2024 - December 2024 (3 months)Saint-Herblain, France• Coordination between workshops and clients: Responsible for scheduling and appointment management, acting as the key intermediary between dealership technical teams and clients.• Management of client expectations: Handling client requests, ensuring they have a smooth and personalized experience for their vehicle maintenance and repairs.• Optimization of workshop schedules: Coordination with technicians to ensure optimal resource utilization and reduced processing time.• File follow-up: Managing post-intervention follow-ups and communicating progress information to clients.• Problem resolution: Proactive anticipation and management of complex situations to ensure client satisfaction.• Use of management systems: Proficiency in internal IT tools for appointment management, file tracking, and request processing.
- Leclerc AtlantisHead Cashier - ReceptionOctober 2020 - April 2024 (3 years and 6 months)• Supervision of all checkout line operations, comprising approximately 50 employees of various ages and experience levels.• Coordination of schedules, organization of breaks and rotations to ensure optimal service flow.• Management of checkout conflicts, rapid resolution of customer issues, and support for cashiers.• Training of new recruits and support for employees in developing their skills.• Implementation of initiatives to improve customer satisfaction and team productivity.• Main point of contact between management and cashiers for communications and directive implementation.
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Education
- High School DiplomaSacred Heart High School2020BAC