Freelancer profile translated to English.
Back to original languageAbout Mélina
An expert in organization and operational management, I support companies in administrative management, team coordination, and client follow-up, with a clear objective: to save time, bring clarity, and improve performance.
As a sector manager in the service industry, I have managed high-value client portfolios, coordinated teams of over 100 employees across multiple sites, and ensured daily administrative, HR, and financial follow-up (schedules, invoicing, contracts, performance indicators, client relations).
My career has allowed me to develop a very hands-on approach, great rigor, and the ability to manage multiple priorities simultaneously, without ever neglecting service quality or human relations.
🎯 What I can do for you:
• Administrative and back-office management
• Client file follow-up and coordination of service providers
• Organization and optimization of schedules
• Management of emails, appointments, and follow-ups
• HR follow-up: hours, absences, contracts, replacements
• Invoicing, credit notes, data verification
• Smooth interface between clients, teams, and partners
Appreciated for my sense of responsibility, clear communication, and responsiveness, I quickly integrate into your working methods to become a truly operational, reliable, and autonomous support.
👉 Available for one-off or recurring assignments.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Net Plus NantesSector ManagerPUBLIC SECTORJanuary 2025 - January 2026 (1 year)Nantes, France• Comprehensive management of a €100,000 client portfolio, including profitability steering, budget optimization, and active pursuit of productivity gains.• Management of over 100 employees, supervised by 3 team leaders, spread across multiple sites.• Development, monitoring, and adjustment of work schedules based on operational needs and human constraints.• Recruitment responsibility: candidate selection, employment declarations, employment contract signing and management.• HR administrative follow-up in close collaboration with payroll services: management of working hours, absences, and replacements.• Client relations: appointment organization, complaint management, customer loyalty, and service adaptation.• Client invoicing, management of credit notes, and commercial discounts as necessary. Regular quality checks to ensure compliance with contractual commitments.• Active participation in the continuous improvement of services, internal processes, and team performance.
- BMW MINICustomer Service RepresentativeSeptember 2024 - December 2024 (3 months)Saint-Herblain, France• Coordination between workshops and clients: Responsible for planning and managing appointments, acting as the key intermediary between dealership technical teams and clients.• Managing client expectations: Handling client requests, ensuring they have a smooth and personalized experience for their vehicle maintenance and repairs.• Optimizing workshop schedules: Coordinating with technicians to ensure optimal resource utilization and reduced processing time.• File follow-up: Managing post-service follow-ups and communicating progress information to clients.• Problem resolution: Anticipating and proactively managing complex situations to ensure client satisfaction.• Using management systems: Proficiency in internal IT tools for appointment management, file tracking, and request processing.
- Leclerc AtlantisHead Hostess - ReceptionOctober 2020 - April 2024 (3 years and 6 months)• Supervision of all checkout line operations, comprising approximately 50 employees with diverse age profiles and experience levels.• Coordination of schedules, organization of breaks, and rotations to ensure optimal service fluidity.• Management of checkout conflicts, rapid resolution of customer issues, and support for checkout hosts and hostesses.• Training of new recruits and support for employees in developing their skills.• Implementation of initiatives to improve customer satisfaction and team productivity.• Main point of contact between management and cashiers for communications and directive implementation.
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Education
- High School DiplomaSacred Heart High School2020BAC