About Mélina
Experience
- FreelanceWeb WriterJanuary 2013 - January 2020 (7 years)Analysis and understanding of client needs. Autonomous, self-taught. Rigor (respect for client briefs, number of keywords to integrate). Organization.
- Cap Sciences, Club Informatique, EHPAD,Facilitator / TrainerJanuary 2000 - January 2003 (3 years)ESCéN, Parramatta, NSW, AustraliaAdvise clients/members, guide them towards an alternative solution, a caregiver, a doctor... Very good relationship with different audiences (seniors, young people, groups...). Empathy (distress of some seniors in nursing homes). Sense of service (solving computer problems, benevolent listening).Bayard Presse, Estimmo, FNACSales, customer relations. Telemarketing performance (6 months). Real estate prospecting and customer reception (1 year). Customer service at FNAC Montparnasse 2000-2003.
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Education
- DESS in Information and Communication, Science specializationParis Diderot2003- Techniques d'écritures (brèves, articles, dossiers...) - Méthodologie d'enquête et de documentation. - Développement de l'esprit critique, analytique. - Angler ses sujets, leur trouver un regard d'approche. - Susciter l'intérêt du lecteur avec un style incisif. - Soigner la titraille. - Respecter le calibrage -Etc...