About Méliké
French
Native or bilingual
English
Native or bilingual
Experience
- Elmas IntérieursSpace DesignerJanuary 2026 - Today (7 months)France- Client consultations and development of specifications.- Development of design concepts: research of materials, furniture, and equipment (FF&E), styles, and trends.- Creation of mood boards and concept boards.- Space planning and optimization of spaces through the analysis of layouts, materials, and uses.- Creation of 2D plans, 3D visualizations, and shopping lists.- Client presentations and project follow-up with clients.
- Patch PlantsClient Operations ManagerJanuary 2018 - January 2020 (2 years)Londres, United Kingdom- Recruitment, training, and supervision of the customer service team for the UK and France.- Implementation and monitoring of customer satisfaction indicators (CSAT and NPS).- Definition and management of customer service KPIs.- Deployment of customer support tools (Zendesk and internal software).- Close collaboration with technical, logistics, and operations teams to ensure a smooth and optimal customer experience.
- Patch PlantsClient Operations OfficerJanuary 2017 - January 2018 (1 year)Londres, United Kingdom- Management of multichannel customer service (email, chat, and phone).- Contribution to the improvement of order management software in collaboration with the technical team.- Implementation of the communication strategy between the company and its clients.- Coordination of communication between logistics teams and clients.- Significant improvement of the company's NPS, from 35 to over 70 in 3 months.
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Education
- HND Interior DesignInterior Design Academy of Ireland2025Diplôme britannique de niveau Bac+2 (RQF Level 5), équivalent au BTS Design d’Espace en France. Formation spécialisée en : • Conception d’espaces résidentiels et commerciaux • Élaboration de plans techniques (2D) • Modélisation et visualisation 3D • Développement de projets de la phase conceptuelle à la réalisation