Freelancer profile translated to English.
Back to original languageAbout Mélanie
With a degree in Relational Marketing and Negotiation, I have nearly 10 years of experience in administration as an executive assistant.
I became a freelancer a few years ago and have been working as an office manager for the last 4 years.
Here are the areas in which I can assist you:
- Office Manager
- Administrative Assistant
- Sales Administration Assistant
- Tender File Management
- HR Management
- General Services
- Payroll elements / Expense reports
- Customer Invoicing
- Debt Collection
- Bank / Invoice Reconciliation
- Social Media Post Publication
These transversal and complementary skills allow me to best understand your company's needs.
I offer you a personalized approach by responding to your short, medium, or long-term expectations.
See you soon to discuss your projects and start a collaboration!
French
Native or bilingual
English
Conversational
Can work on-site
Roquefort-la-Bédoule (up to 15km)
Experience
- 1Pacte LittoralSales Administration AssistantRETAIL (LARGE RETAILERS)March 2025 - Today (1 year and 5 months)Sales administrative managementEntry and follow-up of customer orders (from receipt to invoicing).Verification of commercial terms (prices, discounts, deadlines, delivery methods, etc.).Preparation and sending of quotes, order acknowledgments, and invoices.Management of credit notes, debit notes, and invoicing-related disputes.Logistics follow-up and coordinationOrganization and follow-up of deliveries in coordination with carriers and logistics.Monitoring of available stock and anticipation of shortages.Coordination with production, purchasing, and customer service to ensure smooth order processing.Customer relationsResponse to customer inquiries (order status, deadlines, invoicing, complaints).Monitoring of customer contracts (special conditions, renewals, etc.).Updating and maintaining customer databases (CRM, ERP).Commercial supportPreparation of commercial documents (dashboards, reporting, sales tracking).Management of tenders (administrative file and contractual documents).Assistance to the sales team in preparing appointments or offers.General administrative tasksFiling and archiving of commercial documents.Monitoring of customer payments and follow-ups in coordination with accounting.Participation in the improvement of Sales Administration procedures (digitalization, automation, etc.).
- Association Roca-Fortis Entreprises DéveloppementProject Manager and Association OfficerCIVIC AND SOCIAL ORGANIZATIONSJanuary 2024 - March 2025 (1 year and 1 month)- Propose and organize events for companies in the business areas of Carnoux, La Bédoule, and Cassis- Apply for grants for the association- Recruit new companies to the association- Promote the association to private partners
- Idéal RénovationPersonal Assistant to Managing DirectorCIVIL ENGINEERINGJanuary 2023 - September 2023 (8 months)13400 Aubagne, FranceManagement and payment of customer and supplier invoicesManagement of leave requests, health insurance, work accidentsFollow-up and sending of tender filesDrafting correspondenceOverdue payment remindersUse of CRM software: Vertuoza, HubSpot, and Digiforma
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Education
- Bachelor's Degree in Relational Marketing and Negotiation, Business, Management, Marketing, and Related Support ServicesEMD-School of Management2014Licence MRN L3 et Bachelor of Marketing Relationnel et Négociation, Business, Management, Marketing, and Related Support Services
- Higher National Diploma (BTS) in Relational Business Activities, Marketing/Marketing Management, GeneralLycée St Maximilien de Sully2012Brevet de Technicien Supérieur NRC, Marketing/Marketing Management, General