Freelancer profile translated to English.

Description

My name is Melanie Montagouth, I am an administration and operations professional with experience in order management, customer service, invoicing, issue resolution, and interdepartmental coordination in national and international environments.

Throughout my career, I have worked with ERP/SAP tools, managing administrative and operational processes from start to finish, ensuring that each task is executed efficiently, organized, and customer-oriented.

My work style is characterized by proactivity, attention to detail, and adaptability. I like to anticipate problems, maintain clear communication, and provide practical solutions that allow my clients to focus on growing their business while I ensure that daily operations run smoothly.

I can assist companies and freelancers with administrative support tasks, document management, order tracking, invoicing, customer service, operational coordination, database updates, email management, and back-office processes.

My goal is to bring organization, efficiency, and peace of mind, becoming a reliable support for the development of each project. No

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Madrid (up to 50km)

Mondelez International
Customer Service Specialist
AGRICULTURE
January 2022 - December 2023 (1 year and 11 months)
Madrid, Spain
Coordination and monitoring of operational processes between clients, logistics, sales, and internal teams.
Management and resolution of incidents, ensuring compliance with deadlines and operational continuity.
Preparation and monitoring of operational reports and administrative process control.
Continuous communication with internal and external stakeholders in a multinational environment.
Participation in process optimization to improve efficiency and operational flow.
Document management and operation tracking using SAP and EDI systems.
Agenda Management Administrative Management Order Management Back Office Remote Administrative Support
Tecnosuelos
Administration and Operations
CIVIL ENGINEERING
January 2021 - January 2022 (1 year)
Madrid, Spain
Coordination with suppliers and monitoring of external services.
Support in the logistical organization of projects and activity planning.
Administrative management and document control.
Support in invoicing processes and payment tracking.
Communication with clients and suppliers to ensure the correct execution of services.
Administration / Back-Office Administrative Administrative Assistant Project Management
Quirónsalud
Administrative
HEALTH AND WELLNESS
January 2018 - January 2020 (2 years)
Madrid, Spain
Administrative management and document coordination in a healthcare setting.
Patient reception and support, ensuring effective and organized communication.
Incident management and administrative process tracking.
Document control, invoicing, and operational support to the team.