About Mélanie
French
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- MM ConsultingFreelance Mice ConsultantTRAVEL AND TOURISMJanuary 2026 - Today (5 months)Operations: Logistics management, vendor management, on-site coordination.Profitability: Operational margin optimization and budget monitoring for projects.Sales Tools: Sales Deck redesign, commercial offer modernization.Business Support: Client meeting support, closing assistance, negotiation.
- FCMEvents Operations Manager France & SpainTRAVEL AND TOURISMJanuary 2019 - March 2025 (6 years and 2 months)Paris, FranceStrategic, financial, and operational management of the M&E department in France and Spain. Business development and account management. Recruitment of internal and external resources. Management and coordination of a team of employees (30 people across 2 countries). Budget and operational risk management. Profitability improvement. Direct reporting to global management (Australia).
- FCMCustomer Service Operations ManagerTRAVEL AND TOURISMJuly 2022 - July 2023 (1 year)SpainCreation of the Spanish office. Recruitment of operational, technological, and managerial resources. Development of internal and external processes. Profitability management and commercial activity growth. Customer satisfaction evaluation. Operational KPI monitoring.
Recommendations
Be the first to recommend Mélanie
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Sup'Incentive & Events License with Management of Organizations option. BTS Sales andLicence Sup'Incentive & Events option Management des Organisations BTS Ventes et
- Literary BaccalaureateBaccalauréat Littéraire