Freelancer profile translated to English.
Back to original languageAbout Mélanie
Currently working at Malt, I am in charge of the freelance experience. All projects led (cross-functional and international) aim to support freelancers throughout their journey with Malt.
French
Native or bilingual
English
Fluent
German
Conversational
Can work on-site
Paris (up to 50km), Lyon (up to 10km)
Experience
- Malt community SAFreelancer Experience ManagerTECHDecember 2021 - Today (4 years and 6 months)Paris, France
- DoctolibCommunity & Advocacy ManagerHEALTH AND WELLNESSDecember 2019 - Today (6 years and 6 months)Paris, Île-de-France, France- Creation of Doctolib Community (180k healthcare professionals, 41k monthly visitors)- Creation and monitoring of content and campaigns- Development of the engagement Strategy- Launch of the advocacy Program “Les Pionniers Doctolib” with 800 members- Trust and brand campaign executionTools: Khoros, Salesforce, Google Suite, Docusign
- TalentsoftCustomer Experience Marketing ManagerHUMAN RESOURCESJuly 2018 - July 2019 (1 year)Région de Boulogne-Billancourt, France- Customer journey audit- Definition of the key steps of the user experience on a co-building way with professional services and customer success teams- Event and content Management- Community Building- Management of a team of 4 personsTools: Salesforce Community, Marketo, Inwink, MyFeelBack
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Education
- Master 2 CEO I - Communication of International Companies and OrganizationsCELSA - School of Higher Studies in Information and Communication Sciences2015
- Master 1 in Germanic StudiesSorbonne Nouvelle University (Paris III)2013
Certifications
- Data Analytics EssentialLe Wagon2023