Freelancer profile translated to English.

Description

Welcome to my profile!

Over 10 years of experience in project management, whether in events, digital, or customer relations.

I can assist you with the following:

CUSTOMER RELATIONS:

- Outsourcing customer service

- Productivity and efficiency of your call centers

- Training

MARKETING COMMUNICATION:

- Brand/product positioning strategy

- Communication plan

- Sales strategy

- Event design (conferences, trade shows, client events, internal events)

- Content writing and community management

Let's discuss your challenges!

Who I am in a few words:

For over 10 years, I have developed expertise in managing marketing and business development projects. I work on innovation topics that transform organizations, with a deep interest in people, customers, and society. I have worked in 5 different professional fields driven by the desire to learn and contribute to company development.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Marseille 10e Arrondissement (up to 30km)

Coriolis Service
PROJECT MANAGER
TELECOMMUNICATIONS
January 2018 - August 2020 (2 years and 8 months)
Paris, France
From responding to tenders to implementing solutions. Offer writing - Presentations - Negotiation. Schedule and expertise management - coordination of training, IT, and production teams. Quality management of services and monitoring of performance and budget KPIs.
Consulting: Support for internal call centers in the Insurance/Mutual sector: Audit, observation report, and recommendations. Change Management proposals, Executive Coaching, and agent training, creation of Dashboards and KPIs, team skill development.
Consulting Customer Relations Call Center Productivity
Business Decision Tunisie
Marketing Innovation Consultant
CONSULTING AND AUDITS
March 2016 - July 2017 (1 year and 4 months)
Tunis, Tunisia
Innovation Research: Launching innovation activities focused on data and digital. Implementing the internal ideation process, a platform for monitoring and identifying needs, diagnosing innovation projects, project implementation, reporting, and follow-up. Developing a network of startups and partners.

Project Valorization: Valuing and training internally on new products. Creating blog and press content. Organizing and participating in events (booth and conference facilitation).

Workshop Facilitation: Implementing change management - facilitating project cohesion and team-building workshops.
Innovation Technology Watch Competitive Intelligence Product Marketing Change Management Ideation Startup Workshop Facilitation
The Next Women Tunisie
Co-founder
CIVIC AND SOCIAL ORGANIZATIONS
December 2015 - August 2017 (1 year and 9 months)
Tunis, Tunisia
Launching the International Women Entrepreneurs Network in Tunisia: identifying startups, organizing networking events, pitch competitions, and training. Recruiting entrepreneurs, seeking sponsors and partners.
Network Facilitation Digital Communication Events Sponsors