Freelancer profile translated to English.

Description

Customer relationship specialist, CAP PERFORMA was born from the desire to offer a wide range of commercial management and development services to a professional clientele.

Calling on CAP PERFORMA means first and foremost:

- Increasing and improving the quality of your follow-up with your clients, suppliers, and prospects.

- Increasing and sustaining your company's turnover through various commercial actions.

COMMERCIAL MANAGEMENT

- Issuing your quotes, invoices, and other commercial documents

- Order taking (phone or email)

- Order and delivery tracking

- Customer service: disputes and complaints

- Payment tracking

- Client and overdue payment reminders

- Purchasing and inventory management

- Development of dashboards / operational and commercial activity reporting

COMMERCIAL DEVELOPMENT

- Multi-channel prospecting: Emailing, telephone, social networks.

- Qualified appointment setting

- Project detection

- File creation and qualification

- Email campaigns

- Customer loyalty: satisfaction surveys and market research

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CAP PERFORMA
INDEPENDENT ASSISTANT - COMMERCIAL MANAGEMENT AND DEVELOPMENT
CONSULTING AND AUDITS
November 2019 - Today (6 years and 9 months)
Pont-l'Abbé, France
Services for businesses. VSEs/ SMEs/ Artisans / Retailers / Micro-entrepreneurs, etc.

COMMERCIAL MANAGEMENT
Improve the quality of your follow-up with your clients, prospects, and suppliers.

- Issuing your quotes, invoices, and other commercial documents
- Order and delivery tracking
- Customer service: disputes and complaints
- Payment management
- Client and overdue payment reminders
- Purchasing and inventory management
- Management of your diary and emails
- Development of dashboards / Operational and commercial activity reporting

COMMERCIAL DEVELOPMENT

- Telemarketing, with qualified appointment setting
- Project detection
- Order taking (phone or email)
- File creation and qualification
- Email campaigns
- Customer loyalty: satisfaction surveys & Market research

Other services can be provided upon request.
L'ATHANOR SEME
EXCLUSIVE SALES REPRESENTATIVE
EDUCATION AND E-LEARNING
January 2016 - October 2019 (3 years and 9 months)
Secteur Landes (40) et Pyrénées Atlantiques (64)
Development and loyalty of a client portfolio of approximately €100,000. - Field and telephone sales prospecting with appointment setting - Sales in schools, daycare centers, leisure centers with sample presentations - Management of quotes, up to invoicing
DJO
KEY ACCOUNT ASSISTANT – ADMINISTRATIVE AND COMMERCIAL MANAGEMENT
PHARMACEUTICALS INDUSTRY
January 2014 - January 2015 (1 year)
Mouguerre

Follow-up of key accounts and 300 pharmaceutical groups:
- Assistance in preparing client appointments
- Tracking and statistical analysis of client data (turnover, volumes, sales forecasts)
- Management and tracking of commercial terms / Invoice reconciliation
- Drafting of annual contracts
- Development of dashboards, statistics.
- Responding to incoming service calls / Entering client orders - Informing and advising the contact person (technical information, deadlines, etc.)