Freelancer profile translated to English.

Description

I specialize in remote administrative management and customer support.

I assist companies and entrepreneurs in managing their daily tasks to save them time and improve their business organization.

Specifically, I can help with:

customer support (email and chat)

management and follow-up of client files

organization and processing of emails

updating and monitoring CRM tools

administrative management and back-office

With several years of experience in customer relations, in banking and insurance environments, as well as in activity management, I am comfortable with:

managing large volumes of requests

meeting processes and deadlines

organizing and structuring information

Reliable, rigorous, and responsive, I quickly adapt to your tools and organization.

Available soon, I will be happy to assist you with your needs.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Cartesia
Customer Relations Officer / Client Support
EDUCATION AND E-LEARNING
March 2024 - Today (2 years and 3 months)
- Managed communication with prospects and clients (email, messages)
- Understood needs and provided support
- Followed up on requests and maintained quality customer relations
- Handled large volumes of conversations
- Worked in a demanding environment while meeting objectives
Crédit Mutuel
Statistical Studies and Activity Management Officer
BANKING AND INSURANCE
April 2014 - December 2017 (3 years and 8 months)
- Collected and analyzed data to identify trends and facilitate decision-making
- Processed and structured information from various sources
- Designed and implemented surveys (data collection and analysis)
- Wrote clear and actionable summaries
- Conducted methodological watch and continuously improved processes
Credit Mutuel
Team Leader / Activity Management
BANKING AND INSURANCE
January 2018 - December 2021 (3 years and 11 months)
- Organized and monitored team activity (planning, task prioritization)
- Coordinated with various internal and external stakeholders
- Managed projects from conception to implementation
- Created and monitored dashboards (activity, project, key indicator tracking)
- Analyzed performance and assisted with decision-making
- Improved processes and optimized organization