Freelancer profile translated to English.
Back to original languageAbout Mélanie
🎯 Organized, rigorous, and autonomous, I offer tailor-made support to structure, manage, and optimize your activities. By relying on proven methods, I help you reduce unnecessary costs, save time, and improve your profitability.
💡 Thanks to cross-functional experience in quality management, project management, professional training, and agile organization, I intervene quickly and effectively.
✅ What I offer:
📚 Training
Support in professional training management
Administrative and logistical monitoring of training sessions
Management of OPCO files and associated certifications
🏆 Quality
Support for renewal or obtaining ISO 9001 and Qualiopi certifications
Implementation of procedures, documentary formalization
Development of organizational tools adapted to your operational challenges
🗂️ Administrative Support
Data entry, formatting, and filing of documents
Management of correspondence, quotes, invoices, reports
Organization and monitoring of client or supplier files
📊 Activity Management
Creation of customized management tools (dashboards, monitoring indicators, schedules)
Assistance in project planning and monitoring
Concise reporting for easier decision-making
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- SAFTIReal Estate AdvisorEDUCATION AND E-LEARNINGDecember 2025 - Today (8 months)Toulouse, FranceExperience in customer support, administrative management, and real estate project monitoring.Accustomed to remote work and digital tools, I ensure administrative follow-up, client communication coordination, document management, as well as commercial and relational support.Skills:Multichannel customer relationsAdministrative managementCommercial follow-upOrganization and coordinationAgenda management and planningProfessional writingCustomer support and assistanceDigital marketing and online visibilityThis experience allowed me to develop strong listening, organization, and simultaneous multi-project management skills.
- MgenOrganization OfficerJanuary 2024 - January 2025 (1 year)Direct support to the Regional Directorate and departmental directorates Coordination of the deployment of 30 strategic projects in a regionalization context Structuring of the agency network and support for the implementation of shared governance Harmonization of management practices at the regional level Support for managerial transformation and change management for managers
- Groupe Prodirect-Quality Project ManagerJanuary 2023 - January 2024 (1 year)Management of the quality approach according to ISO 9001 standard Revision and optimization of internal processes Facilitation and training of teams to promote the adoption of quality requirements Change management support to reinforce adherence to the standard Contribution to the renewal of ISO 9001 certification Improvement of customer satisfaction and operational efficiency
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Education
- BTS Tourism and Leisure BAC Commerce and AccountingQualiopi2025BTS Tourisme et Loisirs BAC Commerce et comptabilité
Certifications
- Lead and manage an innovative project with agile methodsOriions2025