Freelancer profile translated to English.
Back to original languageAbout Mélanie
An entrepreneurship support professional for over 15 years, I help institutions enhance their services and effectively guide entrepreneurs. Passionate about collective intelligence and continuous improvement, I support leaders at every stage: creation, development, and difficulty management.
My approach: understand, structure, support, and act with commitment and creativity.
French
Native or bilingual
Can work on-site
Hergnies (up to 50km)
Experience
- conseillers-entreprises.service-public.gouv.frQuality Assurance Manager - Territorial ReferentApril 2023 - Today (3 years and 2 months)
- Mastered the ecosystem and public policies dedicated to VSEs-SMEs, within the framework of a State Start-up that became a national inter-ministerial public service (Ministry of Economy - DGE, Ministry of Labor - DGEFP, Prime Minister's Office - DILA)
- Ensured the monitoring and qualification of over 10,000 business needs in 2024 across five regions (Centre-Val de Loire, Nouvelle-Aquitaine, Occitanie, Guadeloupe, Martinique), with an optimized processing rate through targeted matchmaking with territorial experts
- Coordinated a network of 40 institutional partners, ensuring responsive management, corrective actions, and smooth partnership relations (phone, video conference, email)
- Managed a community of over 3,000 users across five regions (Centre-Val de Loire, Nouvelle-Aquitaine, Occitanie, Guadeloupe, Martinique), through onboarding video conferences, regular meetings with regional directorates, activity monitoring, and valorization of feedback for both product evolution and partner side (service offering and internal processes)
- Continuous Improvement & Product Culture:
1. Implemented a continuous improvement approach: monitoring non-conformities, optimizing internal processes, management tools2. Conducted usage analyses (public agents and businesses) and formulated concrete improvement proposals integrated into product evolution, in a product culture logic / impact measurement- Developed partnerships and conducted agile method experiments (Commercial Courts, Occitanie HR Team)
- Proficient in collaborative tools: Miro, video conferencing, digital management tools
- CHAMBRE DE MÉTIERS ET DE L'ARTISANATECONOMIC DEVELOPMENT MANAGERFebruary 2010 - April 2023 (13 years and 2 months)Supervised a team of 5 agents as a managerial liaison for the branch manager. Supported project leaders and executives: market research, statutes, aid, administrative procedures. Designed and delivered training sessions for VSEs (management, social media, cash flow...). Developed funding applications (regional, European, local funds). Participated in territorial economic projects with elected officials and institutional partners. Ensured regulatory and sectoral monitoring to guarantee the relevance of advice.
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Education
- Master of Science in Management, Entrepreneurship Option, Business, Management, Marketing and Related Support ServicesIAE Valenciennes2009master sciences du management option entrepreneuriat , Affaires, gestion, marketing et services de soutien apparentés