Mélanie Bugnon Verhaeghe

As an Interim Agency Assistant from March 2022 to July 2025, I was the operational pillar of the agency, ensuring constant communication between clients, temporary workers, and client companies. My role covered the entire HR and administrative cycle: from identifying client needs to sourcing and recruiting profiles, and finally to onboarding employees. Responsible for daily administrative management, I rigorously managed the drafting of mission and deployment contracts, new employee declarations (DPAE), and personnel file tracking. I autonomously managed mission scheduling and time tracking, ensuring the accuracy of variable payroll elements and client invoicing. Proficient in specialized tools (Evolia, Pegase) and ENI Excel certified, I provided precise reporting and rigorous file management. Beyond the technical aspects, my role included a strong commercial and relational dimension, notably through active participation in recruitment fairs and daily management of operational emergencies, demonstrating great reactivity and a strong sense of customer service.

As an HR and Administrative Assistant within CAPSO (Community of Agglomeration of Pays de Saint-Omer), I performed administrative management tasks within the local public service. My main role was to ensure rigorous monitoring of employee records, strictly adhering to regulatory procedures. I was responsible for drafting and monitoring administrative orders, managing contracts, and constantly updating data in the personnel management software. My daily routine included scheduling medical appointments, managing absences, and processing career-related information for employees. This experience allowed me to develop excellent mastery of public accounting and office software, while strengthening my ability to work with discretion and confidentiality. My organizational skills and interpersonal ease were essential assets for ensuring smooth communication between the human resources department and the community's employees.

As an Administrative Assistant at Clean Service, I managed the operational and administrative follow-up of a company specializing in cleaning and hygiene. My primary role was to ensure the smooth running of services by rigorously planning interventions and coordinating field team schedules. Acting as a true interface between the company, employees, and clients, I was responsible for telephone reception, managing quote requests, and monitoring customer satisfaction. On the administrative and financial side, I handled invoicing, payment tracking, and inventory management of products and consumables. This experience allowed me to develop great responsiveness to logistical unforeseen events and solid autonomy in the daily management of a service SME, while strengthening my customer service orientation.