Freelancer profile translated to English.
Back to original languageAbout Meissa
I help hotels and service-oriented businesses handle more customer requests without hiring.
Through customer service and appointment booking automation, I reduce interruptions, improve responsiveness, and alleviate daily team burdens.
Goal: a smoother customer service, less operational pressure, and better customer satisfaction.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Meissa GoethalsLeaderDIGITAL AND ITJanuary 2025 - Today (1 year and 7 months)Liège, BelgiumFounder – Customer Service Automation SolutionsI primarily assist hotels and service businesses in reducing their customer support workload.My work involves:- Analyzing customer service friction points- Identifying what can be automated without degrading the experience- Implementing reliable, simple, and maintainable systems- Ensuring continuous monitoring and improvement
- Voyages bleuCustomer Service RepresentativeHOSPITALITYJanuary 2019 - September 2021 (2 years and 8 months)Belgium- Analysis and tracking of customer requests- Customer problem resolution- Customer satisfaction- Continuous improvement of customer support
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Education
- Artificial IntelligenceReal world university2024Intelligence artificielle
- AIGoogle Digital Atelier2024Automatisation intelligente et Marketing digital