Freelancer profile translated to English.

Description

## Customer Service & Administrative Support with Public Sector Experience

Communication, reliability, and structured work define my professional daily routine. I am Meike Wessels, and as an employee in the public sector, I have been supporting people in various situations for almost five years – professionally, solution-oriented, and with a high degree of responsibility.

With my Bachelor of Arts in Administration and Public Service, along with my practical professional experience, I bring a structured approach to work, a quick grasp of new concepts, and strong communication skills.

I support companies in the areas of Customer Support, Customer Service, and Administrative Support, particularly with:

• Email support and written customer communication

• Processing customer inquiries and concerns

• Chat support and customer service

• Documentation and forwarding of cases

• Back-office tasks and virtual assistance

My work is characterized by reliability, discretion, and the ability to quickly learn new processes and systems. I place great importance on friendly, professional communication and on handling customer concerns carefully and efficiently.

My goal is to relieve companies of daily tasks and contribute to a positive customer experience through reliable customer service.

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Land Niedersachsen
Studies in Administrative Management
EDUCATION AND E-LEARNING
October 2019 - October 2022 (3 years)
Oldenburg, Germany
Completed studies with a Bachelor of Arts in Public Administration, leading to employment in the public sector (civil service).
Land Niedersachsen
Public Sector Employee
PUBLIC SECTOR
October 2019 - Today (6 years and 9 months)
My professional activity is characterized by daily interaction with diverse individuals, professional communication, and the structured processing of various concerns.

My strengths include:
- Calm and respectful communication, even in challenging situations
- Careful documentation and processing of cases
- Responsible work ethic
- Quick assessment of concerns and situation-appropriate solution finding
- Reliable handling of confidential information

Through my experience in direct contact with people, I bring important skills for customer communication, support, and administrative tasks.