Freelancer profile translated to English.
Back to original languageAbout Mehrzad
Director-level Transformation & Operations Leader with over 20 years of international experience in managing complex transformation and change management programs in the automotive, telecommunications, defense, and finance industries.
Proven success in leading end-to-end transformations – from strategic conception to operational implementation – including post-merger integrations, carve-outs, global rollouts, and the establishment of shared service organizations.
Experienced sparring partner for C-level executives with a particular strength in stabilizing critical situations, restoring implementation capability, and achieving sustainable performance improvement.
Entrepreneurial, hands-on leader with international experience in Europe, the Middle East, and Asia.
Shaped by military leadership experience in a special unit: decisive action under uncertainty, ability to act in crisis situations, and consistent implementation with discipline and resilience.
Core Competencies:
• Transformation & Performance Improvement
• Target Operating Model & Process Optimization
• Change Management and Organizational Development
• C-Level Stakeholder Management
• International Management Experience (up to 47 FTEs)
• Post-Merger Integration (PMI) & Carve-Out
• Establishment & Transformation of Shared Service Centers
• ERP Transformation (SAP HCM / SuccessFactors)
• Operational Excellence & Cost Optimization
• Stabilization & Crisis Management
German
Native or bilingual
Kurdish
Native or bilingual
English
Fluent
Persian
Fluent
Arabic
Conversational
Can work on-site
München (up to 50km)
Experience
- InfoquestManagement AdvisorCONSULTING AND AUDITSOctober 2025 - Today (10 months)Munich, BY, GermanyDigital Transformation & IT Transition Management• • Strategic Consulting: Supporting companies in creating service processes and transitioning legacy systems to modern service management• • Transformation Management: Designing and managing service delivery strategies within global IT infrastructures• • Change Management and Organizational Development within the transformation
- CHG-Meridian AG,Transition ManagerBANKING AND INSURANCEJanuary 2024 - September 2025 (1 year and 8 months)Weingarten, BW, Germany• • Stabilization of critical global transformation and rollout programs with significant reduction in escalations and restoration of implementation capability• • Overall responsibility for international SAP SuccessFactors• • Change Management including stakeholder and communication management• • Development and enhancement of service delivery structures (Operating Model, Governance, Processes)• • Advising top management on transformation strategy, risk minimization, and business continuity• • Management of complex stakeholder landscapes (HR, IT, Works Council, external
- CHG-Meridian AG,Service Delivery ManagementBANKING AND INSURANCEDecember 2019 - December 2023 (4 years)Munich, BY, Germany• • Establishment of a Service Delivery department and adaptation of internal and external processes and IT solutions• • Organizational development and execution of Change Management workshops• • Definition of processes in claim and escalation management areas• • Management of service delivery in Southern Germany
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Education
- Diplom-KaufmannUniversity GHS Duisburg/Essen1996Human Resources Management, Arbeits- und Organisationspsychologie, Unternehmensführung
- ITIL 4 foundationITIL 4 foundation