Freelancer profile translated to English.

Description

Arts et Métiers engineer, certifiedPSPO I and CSA ServiceNow**, I combine solid expertise in **product managementandadvanced mastery of the ServiceNow platformto drive theoptimization of business processesand thedeployment of complex IT solutions**. With high-stakes missions within major institutions such as the World Bank, SNCF, and ENGIE, I work on high-value-added **digital transformationprojects.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational
Arabic
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Banque Delubac
DIGITAL CONSULTANT
January 2024 - March 2025 (1 year and 2 months)
Scoping and definition of digital strategy: analysis of business needs and formalization into functional and technical specifications for portfolio management tools. Translation of business requirements into user stories and use cases, in conjunction with business and IT stakeholders
Digital engineering: design of mockups and user journeys via Outsystems to optimize tool experience and performance
Automation of business processes via RPA and ServiceNow solutions to streamline workflows and reduce manual tasks
Coordination of internal and external stakeholders throughout the design, development, and deployment phases
Preparation and support for change management for B2B and B2C targets: communication, training, and user support
Change and Transformation Management Digital Transformation User Stories and Technical Specifications
Banque Mondiale
PUBLIC SECTOR CONSULTANT
April 2022 - February 2024 (1 year and 10 months)
Project management for the implementation of a complex e-GP solution, including comparative analysis of SaaS solutions and stakeholder coordination
Project engineering with site audits, drafting of technical specifications, and mapping of applicable regulatory frameworks
Change management with development of strategic roadmaps and preparation of client presentations to foster project buy-in
Management of digital training projects, including coordination of business experts, drafting of pedagogical specifications, and monitoring of production schedules
Agile Project Management Project Budgeting Roadmapping Project Planning and Scheduling Feature Definition
SNCF Réseau
AMOA CONSULTANT
April 2022 - July 2022 (3 months)
Pedagogical engineering: design of interactive e-learning modules (scenariization, course structuring, creation of multimedia content) adapted to end-user needs
Structuring of training courses for the adoption of new digital tools by technicians and drivers
Production of digital educational materials promoting learner engagement and autonomy
Deployment of training programs: course planning, action coordination, and implementation monitoring
Change support for technicians and drivers in adopting new digital tools (awareness, usage support, user feedback collection)
Feature Definition Project Planning and Scheduling Resource Allocation and Management Change and Transformation Management Agile Project Management