Freelancer profile translated to English.

Description

Currently a Business Analyst at Acturis Ltd, where I also handle daily customer support tasks. This dual role has given me solid experience in ticket management, customer problem-solving, and collaboration with technical teams – a real asset for quickly integrating into your support organization.

What I can handle:

• Phone support (Aircall)

• Ticket management and structured follow-up (Jira)

• Process documentation and internal FAQs (Confluence)

• Email and live chat responses

• Clear and structured escalation of recurring issues to your team

Native support in both English AND French – ideal for companies with an international clientele or those expanding abroad.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Acturis
Business/Customer Support Analyst
TECH
August 2022 - Today (3 years and 11 months)
Paris, France
I offer reliable customer support services for small businesses and e-commerce companies needing extra coverage – evenings, weekends, or during peak activity.

Currently a Business Analyst at Acturis Ltd, where I also handle daily customer support tasks. This dual role has given me solid experience in ticket management, customer problem-solving, and collaboration with technical teams – a real asset for quickly integrating into your support organization.

What I can handle:

• Phone support (Aircall)
• Ticket management and structured follow-up (Jira)
• Process documentation and internal FAQs (Confluence)
• Email and live chat responses
• Clear and structured escalation of recurring issues to your team

Native support in both English AND French – ideal for companies with an international clientele or those expanding abroad.