Freelancer profile translated to English.

Description

Systems & Networks Technician, support and proximity with over 15 years of experience in hybrid environments (Windows / Mac).

Expert in the IT asset lifecycle, from servers to mobile devices, including meeting room equipment.

Autonomous, curious, with excellent communication skills, I provide L1/L2 support, manage stock and inventory, deploy equipment, and produce accurate reports for management.

My goal: to provide responsive, high-quality IT service focused on user satisfaction.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

OPH Rives de Seine Habitat
Systems and Networks Technician, Support to the CIO
REAL ESTATE
February 2020 - February 2025 (5 years and 1 month)
Courbevoie, France
Migration to Office 365 for all employees
• Deployment of a VPN solution for remote work
• Implementation of a ticketing and asset management tool
• Management of the asset lifecycle (workstations, servers, mobiles, meeting rooms)
• Stock and movement tracking via ServiceNow, regular reporting to the CIO
• Deployment, preparation, updating, and recycling of equipment
• Management of orders, contracts, and supplier relations (replenishments, warranties, after-sales service)
• Server upgrades and system evolution
• Installation of new virtual machines with Hyper-V
• On-site user support across 3 different sites
Administration des systèmes et réseaux - Migration vers Microsoft 365 - Déploiement et gestion de so
Publicis
Systems and Networks Technician, Win/Mac OS
FILM AND AV
January 2019 - September 2019 (8 months)
Paris, France
• Proximity user support on MacBook Pro and iMac
• Handling L2/L3 incidents via ServiceNow
• Tracking of stock and hardware assignments via ServiceNow
• Office 365 multi-factor configuration
• Building and mastering workstations for new joiners