Freelancer profile translated to English.
Back to original languageAbout Medhi
I support SME, clinic, and operational site leaders in regaining control of their organization, improving internal communication, and strengthening team performance.
What I do concretely:
- Clarification of roles and responsibilities
- Implementation of management routines
- Structuring of operational processes
- Improvement of internal climate and reduction of tensions
- Construction of steering indicators
Recent cases:
- Veterinary clinics (12 people): team stabilization, clarification of missions, increased daily efficiency, and profitability increase (+8%).
- Agri-food SME (34 people): reduction of turnover in 5 months thanks to the establishment of a structured feedback framework.
- Optimization of the customer journey for an e-commerce business: identification of friction points → 25% increase in average order value.
- Management training for a medical team: feedback and recognition techniques → strengthened engagement and satisfaction.
- Organizational audit for an industrial company (300 people): streamlining of workflows → 12% gain in production times.
- Creation of a strategic dashboard for an SME (85 people): simplified monitoring of indicators → quick and effective decisions.
- Support for a veterinary clinic in project monitoring: structuring and regular adjustments → improvement of customer service and internal performance.
My approach:
Pragmatic, hands-on, human.
No jargon. No empty theories. We analyze, we act, we adjust.
Skills:
Management, Organization, Change management, Operational performance, Team management, Processes, Organizational audit, Management training, Lean management, Internal transformation
French
Native or bilingual
English
Fluent
German
Conversational
Can work on-site
Bordeaux (up to 50km), Toulouse (up to 50km), Bayonne (up to 50km), Pau (up to 50km), La Rochelle (up to 50km)
Experience
- Clinique vétérinaireTransition DirectorMEDICALNovember 2024 - Today (1 year and 7 months)Responsible for the management, organization, and financial steering of a clinic, with the mission to supervise teams, ensure the quality of services, and achieve set objectives.Administrative Management:Budget development and monitoring, schedule management, daily task organization, and inventory management.Team Management:Supervision and coordination of veterinarians, veterinary nurses, and other staff members, recruitment and training management.Quality of Care:Implementation and monitoring of medical and care protocols, supervision of patient record management.Client Relations:Client reception, expectation and feedback management, customer loyalty.Strategic Development:Implementation of new services (e.g., arthritis monitoring), competitive intelligence, and offer adaptation.Financial Steering:Development and monitoring of the service budget, expense control, cost optimization, revenue monitoring, and reporting to management.Compliance:Ensuring compliance with veterinary and safety regulations, hygiene standards control.KPI Monitoring:Evaluation of clinic performance through dashboards.
- MED CONSEILBusiness Management ConsultantAugust 2022 - Today (3 years and 10 months)Supporting companies in improving their performance, optimizing processes, and strategic development.Organizational Analysis:Evaluation of internal processes, diagnosis of management needs, identification of areas for improvement.Strategic Support:Development of strategic plans, definition of short and long-term objectives, implementation of customized solutions.Project Management:Monitoring and steering of transformation projects, management of the implementation of new strategies and management tools.Performance Improvement:Process optimization, cost management, improvement of profitability and operational efficiency.Training and Coaching:Training teams on new management practices and tools, coaching leaders to strengthen their leadership and team management.
- Groupe PICHETManagement ControllerREAL ESTATESeptember 2020 - August 2022 (1 year and 11 months)▪︎ Control, monitor, and challenge the operational and financial performance of operations on their margins, and all their KPIs.▪︎ Ensure the reliability of information system data to optimize project management.▪︎ Data analysis of business data and feasibility studies for new projects.▪︎ Financial steering of a business unit
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Education
- MASTER IN MANAGEMENTKEDGE BUSINESS SCHOOLManagement, gestion et stratégie d'entreprise
- Bachelor's degree in EconomicsUniversity of Economics, Law and Management2014
Certifications
- NVC Level 1Esprit d'alliance2024
- TOSA Excel 2019: 825/1000TOSA2021