Freelancer profile translated to English.
Back to original languageAbout Mehdi
Telecommunications and Information Systems Engineer, graduated from ESIEE Paris, then consultant at Meritis and Logiclever.
I am currently an independent consultant with 8 years of experience in IT project management and digital transformation.
During my professional career, I participated in various projects:
PMO for workstation migration to Windows 7 at La Banque Postale
Qualification Project Manager for workstation modernization at AXA France
PMO for a consumer sector reorganization project at Veolia
Change Management PMO at Disneyland Paris on a Disneyland Worldwide central reservation system change project.
Proxy PO for a web application for indirect sales contracting at ENGIE
Product Manager MS Dynamics for ACCOR Group
Throughout my professional career, I have developed skills in:
Coordination of SI modernization projects
Monitoring of technical-functional testing
User support for adopting new tools
Agile working
Operational maintenance (MCO)
Development of automatic web TNRs using Robot Framework
English
Fluent
French
Native or bilingual
Arabic
Native or bilingual
Spanish
Conversational
Can work on-site
Paris (up to 50km)
Experience
- TotalEnergies Marketing ServicesProduct ManagerENERGY AND UTILITIESSeptember 2024 - Today (1 year and 9 months)Paris, FranceProject Management and GovernanceLed a strategic CRM transformation program (budget: €680 K€)Coordinated IT and business teams throughout the projectDefined the roadmap, planned milestones, and tracked project commitmentsManaged and prioritized the backlog (JIRA)Organized and led steering meetings and decision-making committeesFunctional Scoping and Process ImprovementField immersion with customer service supervisors and agents to analyze usage and pain pointsRedesigned functional processes and user journeysWrote and validated functional specificationsLed functional testing phases (UAT) and made Go/No Go decisionsDeployment and Change ManagementDesigned the Cut-over plan and coordinated its execution with technical teamsSupported users during deploymentOrganized and led training and onboarding sessionsProvided post-deployment support and adoption monitoringResults and ImpactSuccessfully deployed Dynamics 365 to over 300 business experts and 50+ customer relations agentsImproved service quality, operational efficiency, and CRM adoption
- ACCORProduct Manager MS Dynamics 365HOSPITALITYOctober 2022 - April 2024 (1 year and 5 months)Paris, FranceProject Planning and ManagementDefined and prioritized project objectivesPlanned different phases: estimated timelines with the technical team, identified dependencies, built the roadmap and milestonesCapacity planning and budget monitoringManaged and prioritized the JIRA backlogReported and presented project progress to steering committees (TownHall – Global Procurement Operations)Business Needs AnalysisGathered and analyzed user needs (Salesforce migration, Dynamics 365 usage)Led prioritization and Design Thinking workshops for needs scoping and product vision definition with business team managersDesigned functional mockups and obtained validation from business managersValidated feasibility with development teamsSupported the Product Owner in writing functional specifications and User StoriesAnalyzed the functional architecture of the Accor Group's sales chain (MDM, ServiceNow, AStoreSuite…) and identified process optimization opportunitiesSalesforce to Dynamics 365 MigrationInventoried, mapped, and cleaned data for migrationAdded and configured missing fields in Dynamics 365Organized and managed functional testingDemonstrated developments, conducted Go/No Go sessions, and monitored production deploymentChange management support: training materials, led training sessions, onboarding new users, and communicated new CRM featuresRun ManagementCreated Dynamics 365 dashboards tailored to business needsManaged user licensesAdministered and governed CRM data (bulk modifications, business rules)
- ENGIEProxy Product OwnerENERGY AND UTILITIESJanuary 2020 - Today (6 years and 5 months)Paris, FranceMission: Build & Run of ENGIE's web and mobile sales application (40% of ENGIE's sales)- Gathered business requirements, feasibility study, and identified impacts on established processes- Wrote user stories, monitored and tested developments to ensure alignment with business needs- Demonstrated developed solutions during Scrum demonstration sessions- Monitored SQL, SPLUNK, and KIBANA (log analysis) of the application to improve established processes and identify technical and functional malfunctions- Analyzed ENGIE's IT sales chain (SAP / Salesforce / Amadeus…) and identified areas for process improvement- Developed and maintained Selenium TNRs using Robot Framework and integrated on JENKINS
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Education
- Telecommunications and Information Systems EngineerESIEE Paris2015Le diplôme d'ingénieur ESIEE Paris permet d’acquérir de solides compétences en conception de systèmes électroniques ainsi que de larges compétences en informatique fondamentale pour s’adapter au renouvellement des technologies et couvrir de nombreux domaines des hautes technologies modernes pour répondre aux enjeux de mobilité, très faible consommation, communication, calcul intensif rapide, sécurité, et anticiper l’évolution des technologies.
Certifications
- Google Analytics for beginnersGoogle Analytics Academy2022