MDFreelancer profile translated to English.
Back to original languageAbout Mehdi
I am an experienced customer service manager with over 20 years of experience. I have worked for several multinational companies. I have also managed several projects. I manage planning, back office, and budget.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- NEXUSTEAM LEADERJuly 2024 - June 2025 (1 year)Centre, France• Supervision of a team dedicated to mobile telesales.• Training and development of team skills.• Monitoring of performance and sales objectives.
- SOMEZZOTEAM MANAGERMarch 2017 - June 2024 (7 years and 3 months)FOIRE LA CHARGUIA, Tunis, Tunisia• Support revenue objectives and leadership development.• Management of revenues, expenses, and margins.• Presentation of KPIs and implementation of action plans.
- AT SERVICESTEAM LEADERNovember 2015 - February 2017 (1 year and 3 months)La Marsa, TU, Tunisia• Management of B2B appointment scheduling and development of commercial communication expertise within a high-performing team.
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Education
- 2éme année en sciences Economiques et de Gestionl'Ecole Supérieure de Commerce (ESC)20152éme année en sciences Economiques et de Gestion
- 1ére année d'AviationL'Université Aéronautique des Technologies de Transport (UNATT)20051ére année d'Aviation