Mehdi Chaabi

✔ Manage incidents and resolve IT problems

✔ Deploy software and machines from SCCM ✔ Assist users remotely to resolve IT anomalies. ✔ Create and assign user account licenses on Office 365 admin / Active Directory. ✔ Configure Office 365 backups and restores on the cloud. ✔ Administer and configure backup and restore copies on Veeam backup and replication. ✔ Virtualize and manage client and server workstations on Esxi, Vmware, vSphere. ✔ Install, configure and maintain network printers (photocopiers) with deployment on Microsoft print server.

✔ Assist users remotely to resolve IT anomalies. ✔ Diagnose various software and hardware problems for users. ✔ Install computer workstations, software, applying the protocol of a new user. ✔ Manage and administer SharePoint Office 365. ✔ Configure rules for Microsoft Teams for meeting management. ✔ Configure VPNs on client workstations and firewall routers (Sonicwall, pfsense…). ✔ Migrate email servers to Office 365. ✔ Install and configure a WDS server with the Sysprep tool. ✔ Monitor and troubleshoot client workstations and servers on RMM monitoring.

User assistance (remote or on-site)

Software and hardware problem solving

Installation and configuration of new workstations

Creation of user accounts / access management

Support on Windows, macOS or Linux

Ticket tracking via an ITSM system (GLPI, Freshdesk, etc.)