Freelancer profile translated to English.

Description

Consultant for over 15 years for major clients, with a career in 3 phases:

A first phase in technical roles within the IT department's production environments.

A second phase in operational service quality management as Quality and Process Manager then Service Manager.

A final phase as Manager then Consulting Director for IT department transformation (organization, processes, and tools) through diagnostic missions, definition, and implementation of action plans or more broadly transformation plans.

I have also worked as a Coach, Trainer, and Mentor to support teams and employees.

I am an ITIL 4 trainer (certified ITIL 4 Managing Professional). I have had the opportunity to work in SAFe environments. I am currently undertaking a certification training course for a professional coach recognized by the ICF.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Kairos Improvement
Founder
CONSULTING AND AUDITS
September 2024 - Today (1 year and 9 months)
Gouvieux, France
Consulting firm specializing in supporting IT departments in the design and implementation of transformation plans (organization, process, and tools)
Consulting Organizational Transformation ITIL 4 Coaching Process Improvement
KaOra Partners
Team Leader CIO Advisory Community - IT Department Transformation
March 2023 - August 2024 (1 year and 5 months)
Paris, France
The CIO ADVISORY - IT DEPARTMENT TRANSFORMATION community supports IT departments in mastering and transforming their activities by leveraging several expertise areas: IT Operations Excellence: Optimizing operations through processes and tools. Service Management: Supporting IT departments in managing their products and services. Digital Workplace: Structuring user journeys, aligning the organization, and equipping teams. Change Management: Assisting teams in adopting and implementing methodologies and operational models.
KaOra Partners
Head of IT Service Management Offering
September 2022 - August 2024 (1 year and 11 months)
Paris, France
Responsible for the development of the IT Service Management offering. Delivery: Leading expertise missions for our clients. People: Supporting employees through training, coaching, and mentoring. Business: Offering development and performance monitoring.