Freelancer profile translated to English.
Back to original languageAbout Mehdi
Operations & Supply Chain Consultant | Site Launch, Field Management, Performance Recovery
10 years in logistics and supply chain, including 7 at Amazon — I structure, manage, or recover your operations.
Are you opening a new site, looking to strengthen your field management teams, or is your logistics performance declining? I help you structure, manage, or recover your operations, whatever their stage.
For 10 years in logistics and supply chain, including 7 at Amazon, I managed one of Europe's most demanding delivery sites (700 people, 115,000 packages/day, 11 service providers), including a period as interim site director. My experience covers the entire operational lifecycle:
- Site Launch: involved in the launch of 2 delivery sites, from opening to operational ramp-up
- Field Management: teams across 3 shifts in a high-pace environment (Amazon) and in a retail setting (Leroy Merlin)
- Performance Recovery: supporting delivery service providers (DSPs) facing difficulties with their quality indicators, securing and increasing their allocated volumes
Measured results from my previous missions: -67% processing time (SMED method), complaint rate reduced to 0.20% (best in Île-de-France).
Now independent, flexible availability depending on the mission — let's discuss your needs.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Conversational
Can work on-site
Paris (up to 50km), Marseille (up to 10km)
Experience
- Amazon LogisticsOperations ManagerLOGISTICS AND SUPPLY CHAINSeptember 2022 - March 2026 (3 years and 6 months)Paris, FranceLast-mile and back-to-station scope, 115,000 packages/day. Managed 10 managers, ~50 supervisors, 50 to 150 operators, and a fleet of over 500 drivers across 11 delivery service provider companies. Extended responsibilities: Interim Site Director and management of all field teams for 9 months.
- Logistics Site Launch: structuring and ramp-up. Opening of a new delivery site. Team structuring, implementation of quality standards from day 1. Successful operational ramp-up, model replicated on a 2nd site.
- Delivery Service Provider (DSP) Performance Recovery: field diagnosis, corrective action plans, and change management support for management teams — improved quality indicators, secured and increased delivery volumes.
- 1st Hybrid PM Shift / Last Mile Team in France: model designed and deployed, extended to all French stations — best quality indicators in the region.
- 1st Amazon France Last Mile Training Academy: contributed to the creation of the program, deployed nationally.
- Continuous Improvement Back-to-Station (5S): complete reorganization of the workspace: bottlenecks eliminated, flows streamlined, waiting time significantly reduced. SMED: implementation of a self-service system, processing time reduced from 6 to 2 minutes per driver (-67%).
- Complaint Rate 0.20% (best in Île-de-France): automatic sending of delivery photos, prioritization of sensitive statuses.
- Site budget management and priority setting based on volume and capacity constraints.
- Main point of contact for regional and national management on performance and action plans.
- Negotiation and dispute resolution with transport providers: payment validation, adjustments, and invoice management.
- Called upon to support other stations in the region to improve their performance.
- Amazon LogisticsArea ManagerLOGISTICS AND SUPPLY CHAINJanuary 2020 - August 2022 (2 years and 7 months)Paris, FranceAREA MANAGERManaged 2 managers and 4 supervisors. Handled 10 service providers. Maintained delivery rate above 98%.
- Launch of micro-mobility delivery in Paris (partnership with City of Paris, Noisy-le-Grand, and RATP): project built from scratch, 2,000 packages/day delivered by bike and public transport, a first for Amazon France.
- Monitoring and challenging service providers on their quality and delivery indicators.
- Route and resource optimization, handling of on-site issues.
- Amazon LogisticsWarehouse Shift ManagerLOGISTICS AND SUPPLY CHAINMarch 2019 - January 2020 (10 months)Paris, FranceSHIFT MANAGERManaged teams of 20 to 80 operators in a high-pace warehouse environment.
- Implemented daily performance tracking (productivity, quality, safety) and led team briefings.
- Real-time management of operational incidents: resource reallocation and flow issue resolution.
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Education
- M.Sc Transport & LogisticsKEDGE Business School2016M.Sc Transport & Logistics
- BSc Economics & ManagementAix-Marseille University2015BSc Economics & Management
Certifications
- Transport Capacity CertificateAFTRAL2016