Freelancer profile translated to English.

Description

Passionate about information systems, I help companies ensure the performance of their applications, manage their IT projects, and support their teams. With a diverse profile from my experiences in application management, Google Workspace administration, and technical deployments, I am available to transform your technical challenges into concrete successes.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
German
Basic
Arabic
Native or bilingual
Japanese
Basic

Workplace preferences

Can work on-site

Paris (up to 50km), Toulouse (up to 50km), Perpignan (up to 50km), Montpellier (up to 50km), Nice (up to 50km)

DEVOTEAM
IT Strategy Consultant
DIGITAL AND IT
February 2025 - Today (1 year and 4 months)
Levallois-Perret, France
As an IT strategy consultant, I am involved in: studying the existing situation, project strategy and scoping, solution definition, project management, and change management. I am responsible to the client for transforming the IT department into a digital service orchestrator driven by business value and performance.
Change Management Strategy Project Management Project Scoping Pre-sales PMO IS Strategy
BNP Paribas
HR Applications Manager
BANKING AND INSURANCE
March 2024 - January 2025 (10 months)
Montreuil, France
My role as applications manager was to ensure the proper functioning of HR applications within the ITG department. I was in charge of 3 applications

My achievements for this mission are:

Application Version Upgrades
• Several successful updates carried out for an application impacting all BNP employees
• Application developments implemented with new functionalities with the developers
• Performed tests before product delivery
• Updates of application DE DI
• Coordination with the publisher for a SaaS application in the application's evolution strategy

Ensuring Application Run
• Implementation of technical maintenance for jobs and boxes on Autosys
• Management of user assistance with the business department
• Resolution of incidents impacting BNP employees at Level 2
• Management and processing of requests via JIRA and ServiceNow
• Preparation and facilitation of monthly steering committees with management
• Ticket prioritization and needs analysis
• Weekly facilitation of meetings on the evolution of incident ticket processing with clients
IT Project Management Steering Committee Application Support ServiceNow Atlassian JIRA Autosys API Management
Dalkia
Google Workspace Administrator
ENERGY AND UTILITIES
January 2023 - February 2024 (1 year and 1 month)
Courbevoie, France
Within the DSIN, I was the administrator of the Google console at Dalkia and its subsidiaries.
Various missions were entrusted to me, such as the continuous management of the console and providing Level 3 Google support, as well as managing projects around Google Workspace.

My achievements during this mission are:

Level 3 Employee Support:
• Efficient backlog management for incident tickets and requests on ServiceNow
• Daily support to employees and IT correspondents
• Processing an average of 25 tickets per week
• Assistance for project implementation within Google Cloud Platform (GCP)

Google Workspace Project Management:
• Technical reference for cybersecurity projects to strengthen the cyber policy (securing automatically forwarded emails, whitelisting APIs for SSO connection)
• Implementation of several APIs (Comeen, Folgo) and their integration for Dalkia users
• Migration of the Dalkia Middle East domain to a new Dalkia group domain
• Support for the calendar interoperability project (Calendar Interop) with EDF
Backlog Management Ticketing Google Cloud Google Big Query Google Workspace Google Cloud Platform (GCP) IT Project Management ServiceNow

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Master: Information Systems Engineering
Institut Mines Télécom Business School
2022
Cette formation m'a permis de: _ Comprendre les opportunités offertes par les technologies _ Les traduire en valeur ajoutée au service des métiers (améliorer la performance, rechercher des éléments de différenciation, réduire les coûts, …) _ Concevoir un SI, accompagner un client dans la recherche de solutions appropriées

Mehdi Ben Slim

Deploys and manages various IT solutions

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