Freelancer profile translated to English.

Description

Consultant with 6 years of experience in management, digitalization, and optimization of training systems for large international groups. Collaborative approach, proactive, and strong command of digital tools and large-scale project management.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Bezons (up to 50km)

DEVOTEAM
Senior HRSD Consultant
CONSULTING AND AUDITS
March 2023 - February 2026 (2 years and 11 months)
Paris, France
• Gather, analyze, and formalize business needs from stakeholders on the ServiceNow platform.
• Write functional and technical specifications. Implementation of an HR catalog for the Asia-Pacific region.
• Write functional and technical specifications; ensure complete documentation of business processes and workflows.
• Translate business requirements into ServiceNow functional solutions: design, configuration, and optimization of modules.
• Lead and participate in functional testing phases and user acceptance testing (UAT), identify test cases, and ensure the conformity of deliveries.
• Identify and resolve functional incidents, assist users in creating reports or tracking specific requests.
• Practice Agile methodologies: backlog management, user story writing, definition of acceptance criteria, sprint tracking.
• Knowledge of ITIL standards, incident, change, problem, and asset management.
• Prepare workshops and present functionalities: HR Case & Knowledge Management, Employee Service Center Pro & HR Agent Workspace, Knowledge Base, Assignment & Matching Rules, creation of an HR Service Catalog, Employee Journey Management.
• Conduct the testing and acceptance phase (UAT).
• Support change management: user training, creation of support materials, assistance with adopting new tools and functionalities. Modules used: ITSM – FSM – CSM – HRSD.
Change and Transformation Management ServiceNow Human Resources HRIS Functional Support
Deloitte (Audit & Conseil)
Training Project Manager
CONSULTING AND AUDITS
January 2018 - September 2022 (4 years and 8 months)
La Défense, France
• Business needs analysis, development, and implementation of the skills development plan.
• Contribute to improving user experience on Learning & Development IS, from understanding and expressing business needs to implementing evolutions and change management.
• Ensure the daily management and execution of various tasks for which the Learning & Development IS team is responsible, on Cornerstone, CURA (Edcast), and maDa (Power BI) tools.
• Lead and successfully carry out projects related to Learning & Development IS tools.
• Ensure the monitoring and coaching of team members on their projects and daily operational work.
• Support team members in developing their skills.
• Ensure resolution of tickets and user support requests.
• Optimize the existing user support system (transition to ServiceNow tool, formalization of procedures, etc.).
• Liaise with the "Global" technical teams (based in the United States or India).
• Establish and lead a sharing and exchange forum with the Firm's internal clients.
Learning Management System Change and Transformation Management Needs analysis Reporting Training
Électricité de France (Energie)
Training Project Manager
ENERGY AND UTILITIES
August 2017 - December 2018 (1 year and 4 months)
La Défense, France
• Project management: analysis, module design, facilitation, evaluation.
• Consulting on the use of digital tools & exchanges with training teams.
• Participation in digital transformation on training topics.
• Writing specifications, meeting minutes, evaluation, reporting.
Reporting Training and pedagogical engineering Workshop Facilitation Training

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Master 2 Executives and Consultants in Continuing Education
Université Paris V Descartes
2016
Master 2 Gestion des ressources humaines
Micro Certification ServiceNow
ServiceNow University
HRDS (en cours), Workplace Servive Delivery, Legal Place Service Delivery, Performance Analytic, Now Assist

Check out Mehdi's education

Mehdi Bankole

Consultant ServiceNow | Product Owner SI Training

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