About Mehddy
- I take care of your IT environment from A to Z: IT equipment, O365, AD/AAD, MDM, user support — you gain peace of mind and productivity
- I intervene quickly, remotely or onsite, with a clear SLA and regular reporting
- Bonus: my Digital Marketing expertise (SEO, Google Ads, WordPress, social media) allows you to generate new clients without changing providers
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- AKERA DéveloppementIT supporter & Community managerJanuary 2022 - January 2026 (4 years)92150 Suresnes, FranceIT Support: Deployment and configuration of Windows/O365 workstations for employees — VIP support for the structureLevel 1/2 Support: diagnosis and resolution of incidents, maintaining user productivityManagement and optimization of IT equipment (PCs, mobiles, Android/iOS peripherals)Access management via MDM Intunes (IAM, MFA)
- AKERA DéveloppementIT supporter & Community managerREAL ESTATEJanuary 2022 - Today (4 years and 7 months)Suresnes, France
IT Support:
- Deployment and configuration of Windows/O365 workstations for employees
- Level 1/2 Support: diagnosis and resolution of incidents, maintaining user productivity
- Management and optimization of IT equipment (PCs, mobiles, Android/iOS peripherals)
- Access management via MDM Intunes (IAM, MFA)
Digital Marketing & Web:
- Creation, maintenance & migration of WordPress websites — SEO and performance optimization
- Management of social networks and Google Ads campaigns (SEA) → qualified traffic acquisition
- Contribution to customer acquisition through digital channels (SEO, SEA, social media)
- Creation of social media pages & accounts + content optimization
- Implementation of digital actions to support & develop commercial activity
- Creation, management & optimization of social media accounts
- Bystronic FranceOutsourced IT Manager (independent)January 2020 - January 2026 (6 years)Les Ulis, FranceComplete management of an industrial subsidiary's IT system: workstations, mobiles, servers, peripherals (100+ devices managed)Administration of Windows/O365 environments, AD accounts, licenses, and access rights, PowerShell scriptsLevel 1/2 user support — rapid remote & onsite interventions with SLA compliance — PowerShell — DNS — DHCPDeployment and standardization of workstations according to group standards (documented procedures) — VIP SupportTechnical interface with the group's international IT teams (multisite coordination)Monthly reporting of IT performance and strategic recommendations for IT system optimizationInternational environment: 50 to 60% of professional exchanges in English, written and oral, with group IT teams.Result: measurable reduction in incidents thanks to the implementation of structured preventive maintenance
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Education
- TOEIC2015TOEIC
- career certificate Certified Community Manager META Google AdsGooglecareer certificate Community manager certifié META Google ads