Freelancer profile translated to English.

Description

I am a veterinary medicine student, specializing in the relationship between owners and their pets. With my experience in customer service and my in-depth knowledge of animal health, I offer my expertise to support companies in client relations, operational support, and animal-related communication.

➡️ Customer support (email / chat / phone / WhatsApp)

➡️ Writing & editing of animal health and well-being content

➡️ Analysis of veterinary documents

➡️ Advice and support for pet owners

➡️ Operational and back-office tasks

Serious, autonomous, and responsive, I appreciate environments where trust, precision, and human connection are essential.

Available for remote work, 10 to 20 hours per week.

Languages

French
Native or bilingual
Portuguese
Fluent
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Clinique Vétérinaire du Pigeonnier
Veterinary Assistant
HEALTH AND WELLNESS
July 2025 - August 2025 (1 month)
Le Pontet, France
Assistant in a veterinary clinic: welcoming and follow-up of owners and their pets, administrative management, and coordination with the veterinary team. Development of communication, organization, and user support skills, directly transferable to customer service and animal health writing tasks.
Animal Health Client Relations Animal Welfare
One Pilot
Multi-channel Customer Relations Officer
E-COMMERCE
November 2023 - June 2024 (7 months)
Avignon, France
End-to-end customer experience management for renowned brands (e.g., JOTT), ensuring responsive and high-quality support via phone, email, and chat.

Operational mastery of CRM tools (Zendesk, Gorgias) for ticket tracking, dispute resolution, and user journey optimization.

Personalized support and advice, providing clear and educational answers to complex customer questions.

Resolution of critical situations with empathy, developing active listening to transform complaints into positive and loyalty-building experiences.

Adaptability and rigor, juggling different brand protocols while adhering to strict performance indicators (NPS, response times).
Aircall Zendesk slack Customer Service Gorgias