Meghan B.

Back in a consulting and digital delivery firm specializing in the design of complex digital products for international clients, particularly in the telecom, SaaS, and digital services sectors.

This time, I worked on core business products for GoMo (a digital-first mobile operator in Ireland and Switzerland) and Salt (one of the main Swiss telecom operators), aimed at millions of end-users.

Missions & achievements:

- Design and redesign of strategic digital product screens for GoMo (Ireland & Switzerland) and Salt (Switzerland), covering CRM, mobile app, and desktop interface for millions of users.

- Analysis of key journeys (onboarding, login, account management, billing, data, roaming, support) to identify friction points and optimization opportunities.

- Redesign of the GoMo CRM, enabling users to manage their line, payments, and requests autonomously, through simplified flows and clearer information.

- Redesign of the MySalt mobile app: structuring navigation, prioritizing critical information (balance, data, options, payments), and improving the mobile experience.

- Creation of the GoMo desktop version from the mobile experience, with layouts adapted to large screens while maintaining a mobile-first logic.

- Creation of wireframes, prototypes, and high-fidelity UI on Figma, supported by a design system to ensure consistency, accessibility, and scalability.

- Close collaboration with Product, Tech, and Business teams to deliver reliable experiences focused on adoption, reduction of customer support, and product performance.

Technical environment: Figma, Balsamiq, Miro, Trello, InVision, Slack, Google Workspace, Adobe CC

Design of a mobile application for construction managers and site supervisors, aimed at facilitating the management of waste containers on site. The objective: to offer a simple, fast tool adapted to site constraints (limited connection, weather conditions, multitasking), while ensuring smooth logistical tracking of containers (request, removal, replacement, traceability).

Missions & achievements:

- Analysis of business needs through discussions with end-users (construction managers, site supervisors).

- Design of user journeys according to different use cases (container request, modification, cancellation, tracking).

- Creation of interactive mockups and prototypes (Figma), with a focus on clarity, speed of action, and mobile ergonomics.

Design iterations based on client feedback: adjustment of information hierarchy, contrast, outdoor readability, button size, and critical placements.

- Simplification of interaction flows to limit the number of steps and effectively guide the user according to the type of request.

- Improvement of status visibility (containers waiting, removed, in transit, etc.) through clear and accessible visual elements.

- Collaboration with product and development teams to ensure technical and business consistency, while guaranteeing feasibility.

Oktogone is a group managing multiple online schools, including ISCOD, Condé, VISPLUS, etc.

The mission concerns the creation of an online platform consolidating all training courses from the institutions.

In a context of streamlining training tools within a multi-site group, I structured the UX/UI redesign of several e-learning platforms to unify them around a centralized ecosystem.

The major challenge: designing a consistent experience for very diverse user profiles (salespeople, students, professors, HR, educational coordinators) while ensuring product scalability.

My missions & achievements:

- Led the UX process: facilitated co-design workshops, user interviews, journey testing (UX research) to identify pain points specific to each user type.

- User experience strategy: formalized journeys through user flows and customer journeys to clarify critical interactions and optimization levers.

- Global UX/UI redesign: created wireframes and interactive prototypes (Figma, Adobe XD), responsive and accessible redesign of web interfaces for desktop and mobile.

- Design System & UI Kit: extended a modular Design System to ensure inter-school consistency, enriched UI components in line with visual identities.

- User testing & adjustments: organized demonstrations and iterations to improve ergonomics and validate navigation choices.

- Product collaboration: worked in close coordination with technical and product teams to ensure feasibility and quality follow-up of delivery (Zeplin, Figma, Jira).