Mégan T.

Receiving and managing incoming calls to respond to customer requests (information, complaints, assistance). Advising and guiding customers towards solutions adapted to their needs. Processing files, emails, and tracking requests to ensure customer satisfaction. Achieving quality and performance objectives. Managing customer files and updating CRM databases.

Entering and updating data in computer databases with speed and accuracy. Receiving and managing incoming calls to respond to customer needs and requests. Collaborating with different departments to ensure the smooth transmission of information. Managing emails and correspondence related to data entry. Verifying and correcting information to ensure its accuracy.

Processing applications for opening and renewing CMU/Complementary Solidarity Health (CSS) rights. Updating beneficiary files and managing anomalies in the information system. Advising and guiding insured individuals on their rights and administrative procedures. Communicating with partners (mutual insurance companies, social organizations) for file tracking.