Freelancer profile translated to English.

Description

Hello,

I am a Customer Success / Administrative Coordinator with over 5 years of experience in account management, customer support, and operational coordination in an international environment.

I assist companies in managing their customer relationships (email, chat, phone), monitoring operations, resolving issues, and improving processes to provide a smooth and efficient experience.

I also offer administrative assistance and operational support services (organization, data management, coordination, daily tasks) with a structured, solution-oriented approach.

I speak French and English and am comfortable in international settings.

Looking forward to collaborating with you 😊

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

VF Corporation
STRATEGIC ACCOUNT COORDINATOR
January 2024 - January 2026 (2 years)
Nottingham, United Kingdom
Operational management of strategic EMEA accounts in a restructuring context, coordination of cross-functional teams, and optimization of account management processes for greater efficiency and improved customer satisfaction.
Full management of Timberland store order cycles, coordination of logistics teams and carriers, analysis and presentation of the brand's financial performance, resolution of commercial issues, and training of new recruits.
SAP Salesforce Customer service Sales support Supply chain
DYNATA
CUSTOMER SUPPORT ADVISOR
March 2020 - October 2023 (3 years and 7 months)
London, UK
Management of customer complaints in French and English, leading knowledge-sharing sessions, and training of new recruits.
Bilingual French/English Customer service Training
OFG
EDUCATIONAL ASSISTANT IN RESIDENTIAL FACILITY
February 2022 - October 2023 (1 year and 8 months)
Nottingham, UK
Application of therapeutic approaches to children with complex needs in a demanding residential environment, adapting communication strategies and contributing to team coordination and risk management.
Incident management Leadership Therapeutic education Communication strategy Team coordination