Mebahel Ames

I am managing an insurance franchise creation project that is currently underway. Tasks are prepared in advance and the budget is respected to the millimeter.

Determine sales objectives for points of sale in his geographical sector. Ensure the correct application of commercial agreements established by headquarters in the field. Be an expert on the products on sale (characteristics, packaging, merchandising...) and propose modifications and improvements based on field experience. Monitor the achievement of sales objectives for points of sale in his network. Regularly meet with his contacts in the points of sale in his network, generally department managers, to optimize the placement of his products and obtain commercial information. Report the information gathered in the field to his management (marketing and sales).

Welcome customers in person. Telemarketing: prospecting, analysis, and commercial surveys. Teleshopping where sales are made through incoming calls (customer orders). Support and advice: technical assistance or hotline to handle technical problems (incoming calls). Contribute to the continuous improvement of customer service by participating in working groups and sharing best practices. Expand the customer base through prospecting activities or responses to incoming requests (social networks), taking into account the company's targets. Manage the CRM tool.