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Mbolahasina RakotomamonjyMR

Mbolahasina Rakotomamonjy

Virtual Assistant - Admin and Customer Service

€250/day
Tananarive, MG
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mbolahasina

Hello🙋🏻‍♀️

Do you work in the coaching profession: Coach, Therapist, Consultant, Trainer, Wellness Practitioner, Life Coach, Sports Coach...

You support, you guide, you transform... but your schedule is overflowing?

Between accumulating administrative tasks, delayed client messages, and appointments to organize, you're losing precious time... and energy too.

Imagine a workday without the pressure of having to manage everything alone.

â–¶ That's where I come in, as a Virtual Assistant specializing in administration and customer service.
My goal is simple: To save you time for innovation and strategy

I'll take over:

â—» Agenda and email management
â—» Client database management
â—» Client Onboarding setup/follow-up and Post-coaching loyalty (Offboarding)
â—» Organization of files and archiving
â—» Contract/Quote preparation and follow-up
â—» Creation and optimization of templates
â—» Project tool management (Notion)
â—» The little tasks that steal your attention

â–¶ Result: you stay focused on your core business, offer a better customer experience... and move forward more serenely.

đź”´Transform your unproductive administrative hours into high-value billable work time
  • French

    Fluent

  • English

    Basic

  • Spanish

    Basic

  • Malagasy

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Assistante Virtuelle
    Virtual Assistant
    HEALTH AND WELLNESS
    October 2025 - Today (8 months)
    Tananarive, Madagascar
    Organizational management: Agenda, mail, files, and documents, client database

    Processes and back-office: appointment booking and management, invoice and reminder follow-up

    Customer service tasks
    Customer service Mail management Administrative assistance Zoho CRM Client reminders
  • MK IMPORT EXPORT
    Manager
    January 2021 - June 2025 (4 years and 5 months)
    Tananarive, Madagascar
    Administrative management: Preparation of documents (Commercial invoices, Packing List, Certificate of Origin…)

    Coordination with forwarders and carriers

    Customer service: Management of international client orders, follow-up of commercial contracts, dispute management
  • ARTICA
    Commercial Management Manager
    January 2007 - January 2021 (14 years)
    Tananarive, Madagascar
    Website management and updating

    Order planning and follow-up

    Prospect database creation and updating

    Customer loyalty (regular follow-up, recurring offers)

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Education

  • Master's in Management
    University of Antananarivo
    2000
    Maitrise en Gestion
  • Baccalaureate
    ESCA Antanimena
    1996
    Baccalauréat

Skill set

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