MIAbout Mazen
An accomplished Sales,Strategy & Operations Manager with a track record of driving growth, optimizing operation processes, and building high-performing teams.Operates with a first principles thinking strategic mindset, has exceptional leadership capabilities, and has a data-driven approach to optimise processes and exceed company's goals. Confident directing & working with cross-functional while being driven by value creation and ideas.
Skilled in Operations, Negotiation, Business Planning, Analytical Skills, Strategy, Team & Cross-functional management, and Entrepreneurship. Actively supporting innovation, technology, and Entrepreneurship.
Arabic
Native or bilingual
French
Fluent
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- OKXSenior Operations Manager-EEAJuly 2025 - Today (11 months)France• Led EU onboarding optimisation, improving KYC conversion by +5 points and enhancing customer activation flows.• Implemented key verification vendors (eID, ePOA) and automation improvements, reducing manual ticket volume across the EEA by ~20%.• Co-led the rollout of OKX Card & Pay in the EEA, aligning product, compliance, fraud, and support requirements.• Led DAC8 implementation in collaboration to strengthen EU tax reporting compliance and operational readiness.• Drove KYB improvements, including vendor assessment, selection, and workflow redesign to reduce manual processing and accelerate institutional client onboarding.• Partnered cross-functionally with Finance, Legal, Compliance, Risk and Product teams to support OEM entity setup and ensure operational and regulatory alignment.
- PawaTechExternal Consultant-Operations (Contract)January 2025 - July 2025 (6 months)Dubai - United Arab Emirates• Drove new market openings in Angola, Togo & Nigeria, partnering with Legal, Finance, and Product teams (KYC, Payments, Risk) to align regulatory requirements with product capabilities and accelerate launch readiness..• Led incorporation and operational launch of 2 UAE entities (HQ & IP) under IFZA, enabling future licensing, banking approval and multi-market expansion..• Developed documentation suite (SOPs, trackers, RACI, reporting structure) improving cross-functional alignment and audit-readiness across 5+ teams.• Led the offshore licensing strategy, including scoping, feasibility assessment, entity setup requirements, and operational planning to enable scalable market expansion under a single regulatory framework.
- LunoOperations Lead-EuropeJuly 2024 - January 2025 (6 months)Paris, France• Partnered with the Managing Director to drive P&L growth (7% MoM), reduce operational risk, improve acquisition funnels, and enable cost efficiencies.• Managed internal and external outsourcing by defining SLAs and implementing KPI-based performance monitoring.• Oversaw 1LoD processes across Marketing, Onboarding, Payments, Customer Success, and AFC/AML to ensure EU regulatory compliance.• Led cross-functional initiatives (Product, Compliance, Marketing) that 10x'd in-app engagement through referrals, CRM optimisation, improved payments, and enhanced fraud detection and contributing to a 90% revenue uplift.• Led collaboration with Legal, Compliance, and Risk teams , including regulator engagement to strengthen governance and progress MiCA/MiFID licensing readiness.
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Education
- Master of ScienceParis School of Business2021Master of Science in International Management
- Bachelor of EngineeringNotre Dame University (NDU)2018Bachelor of Civil Engineering