Mayron Cantillo

I led the execution of technological projects from their opening to their closure, guaranteeing efficient deliveries, within the established deadlines and aligned with the client's objectives. I organized and taught more than 100 technological training sessions to public and private institutions in Colombia and Latin America, achieving an adoption rate of over 90% in the use of digital platforms. I designed improvement strategies in ticket management that reduced response times by 30% and increased the resolution of cases in the first line. I coordinated the implementation of innovative technological solutions that improved operational efficiency and increased customer satisfaction by 25%.

I provided technical advice and training to more than 1,000 users in Colombia and LATAM in the use, configuration, and optimization of digital platforms. I standardized support processes, which allowed reducing resolution times by 40% and improving the traceability of cases through clear and complete technical documentation. I designed and implemented digital training programs for educational and governmental entities, increasing efficiency in the use of institutional systems. I collaborated in the implementation and management of service tools such as Zendesk, Crips, and Freshdesk, strengthening the end-user experience.

I designed intuitive and optimized interfaces for applications and digital platforms, ensuring an efficient user experience. I collaborated with development teams in the implementation of user-centered UX solutions.